Murray Hyundai

the approach was professional and helpful. No high pressure tactics used. the details of the model was clearly explained and follow up was helpful.

The purchase experience was very positive start to finish. The staff at Murray are very helpful and do their best to ensure the customer is happy.

The sales associate who worked with me recalled who I was despite the fact that it had been 3 years since my prior visit. He listened to what I was looking for and could therefore make thoughtful recommendations. Finally, my car needs were time sensitive and all of the staff went above and beyond to ensure things went smoothly.

My air conditioning failed while on a out of town work trip. My daughters were to use my vehicle on a road trip to Saskatoon with an infant and required air conditioning. A local and private service center diagnosed the problem as leaking hoses near the condenser. Murray's could only offer an appointment during my daughters' trip, so that was out of the question. Additionally, Murray's service department advised the local garage that the hose replacement would be covered by warranty but only if the service was done at a Hyundai dealer. So, the local garage located and procured the neccasry parts and replaced them in time for my daughters' trip. I'm still hoping that Hyundai will cover the cost of diagnosis and repair, but no luck so far.

My car is a 2012 Hyundai Sonata. The engine popped. Since that occurred I found out that the engines for this make and model were created at a factory where metal fillings were not removed. It was a matter of when not if the engine would be compromised. There is a recall but not all owners have been notified as I wasn't. That in itself was an issue. The other issue was being questioned as an inference that the engine stopping was my fault. Questions such as "Did I put diesel rather than gasoline in the car?" (Are the service people not aware that the nozzles are different?) "Did I hit the oil pan on a curb because the crankshaft wasn't working? (Are the service people not aware that the crankshaft won't turn if the engine isn't working?) Also despite there being a recall on this specific car, I had to produce all my oil servicing records and someone was sent twice from the headquarters in Toronto to check out my car. Ten weeks later I still do not have my car and I don't know when it will be available. I could have been injured if there had been traffic following me when the engine popped and my car stalled. In all, other than the service advisor Jessica, who I first dealt with, the lack of service including the general manager Richard not calling me back about the situation as he said he would, is astounding. As the descriptor says about my experience - "hated it" - and in fact I'm continuing to "hate it" because as of August 11, I still do not have my vehicle and have not received any notification of when I will.