Murray Hyundai

I paid for a Service 3, they serviced my brakes and then told me the rear brakes needed replacement. After the $400 service pkg they gave me a $4000 quote in maintenance work. They told me my suspension needed replacement (around $1000), a second opinion found only a ball joint needed to be replaced (part $50).

I was in for a recall notice. The front desk told me 15 minutes and they closed in 15 minutes. The service desk told me 45 and that it could be done while I waited. As I was not in a rush, there was no problem, but it struck me that the messages should be closer than a 30 minute differential. When I got home, I realized that they had not replaced one of the valve covers so that entailed another visit to the service bays.

I came in for an oil change & told service person about the noise. I waited for the car & someone came out and said that the rear caliper was leaking. He gave me an estimate. I contacted my wife's garage to take a look. They told me that the caliper was not leaking but another part that had broken off that was hitting the car when I hit a pothole. Needless to say I'm not overly impressed with your good work.

Service 2 was completed. Also check my A/C and a clunking sound in the rear end. A/C and clunking were fixed under warranty.

1. Warranty Service - AC Compressor, Rt. Front Shock/Strut - I work out of town and have to take time off work to get car serviced during the week; I advised what the issues were and to ensure that parts were in stock for Warranty service work. Took a day off work, brought car in, waited for 3 hours for a diagnostic, then was advised the parts weren't in stock and they couldn't do the Warranty service work that day. What a waste of my time. Have to reschedule for another work day. Also, was quoted approx. $75. to refill the Freon, that Murray had emptied during the diagnostic (and didn't tell me). FYI - Focus Hyundai did the Warranty service for the AC compressor on the same day, in about 2 hours total, and didn't even charge me for the Freon refill (included it in the Warranty service). 2. Chargeable service quote (ridiculous rates) - was quoted approx. $500. to replace Rt. front Outer Tie Rod by Murray Hyundai. Got a new Tie Rod installed for $260. Total, incl. Labor at Can. Tire, who did a great job in approx. 1 hour, for 1/2 the price Murray quoted. 3. Murray's regular Service Rates are ridiculously high. Serv. 1 ($100.) w/ Synthetic Oil; Serv. 2 ($200.) w/ Synthetic Oil; Serv. 3 ($400.) w/ Synthetic Oil. I have paid these high rates for 4 years; only to discover that Can. Tire will do all the required service items under Serv. 3 for approx. $80., and less for Serv. 1 & 2. Needless to say, I have been seriously gouged for 4 years by Murray Hyundai, and will not set foot in their place again.