Murray Hyundai

I have brought my vehicle i for regular service on Saturdays as I work during the week. My vehicle has had some issues I have mentioned to the service person on duty when I was there. Each time I have been told that I need to speak to a service manager. It is disappointing and inconvenient that you do not have a service manager on duty on Saturdays. My vehicle was written off this week and I will be purchasing another vehicle in the next week, but I will not be purchasing from your dealership again due to what I perceive is a lack of customer service. It is unfortunate because Tony Dang, my salesperson, is fantastic and I would have been happy to bring him my business again.

Not sure why I received this email message or what experience you are referring to. In fact, after 2 weeks I'm still waiting for the dealership to return my email.

Car taken through for service exactly when booked in, tire rotation was suggested and completed in a tight time-frame as I was on a schedule - everything went exactly to plan!

I brought in my car for its 84,000 km checkup. I utilized the courtesy car ride to get home for the day and they picked me up at the end of the day so I could drive my car home. I was given a clear and concise statement showing what was done on my car and, as a result, the charges I needed to pay.

I went in to get my car starter reprogrammed because they had put new batteries in and it still wasn't working. I also brought it in for an oil change. I emailed a picture of the car started FOB that I needed as per the service department request and they said they would call back if the part wasn't in. When I didn't hear back from them I brought my car in, driving across town as it is the place I purchased my vehicle from, to find out they didn't have the part and I would have to leave my car there to diagnose what was wrong with the starter. When I came back they said it was only a battery issue, which I explained it wasn't, when they insisted it was and they fixed it, I tried my starter to find out in fact they hadn't fixed in. I asked to have the manager call me because after leaving my car for the day and charging me for a diagnostic that I already had asked them to fix, my starter was still not working and I drove across town for an oil change. No call yet.