I dropped my truck off the night before to get my leveling kit installed and for it to get detailed, undercoating, and diamond coat. They told me that they would have it done before I was done work. Well it was a few hours after I was done work when it was done. I look at the under the truck and there is over spray every where. I open the door and it was not detailed at all. So I told them i want it fixed next time I come in for my exaust to get put on. They put the exaust on and that's it. This was taking to much time away from my life and work. I work 6 days a week and don't really have time to deal with this. So my truck still hasn't been detailed and the over spray is still there. I have experienced terrible work quality and service. I do have to say that Mike larwood has been the biggest help out of all of this he has at least tried to help push to get this stuff done. Eventhough it's not his department.
Reply from: Wheaton Chevrolet 7 years ago
I'm sorry you had a less than stellar experience with us.
If you'd like to discuss this further please don't hesitate to contact me at jmichell@wheatonchev.com
James's &Devin we're fantastic to work with
I absolutely love my SUV I can't say enough about how greatful I am for everything theses 2 guy's did for me
Reply from: Wheaton Chevrolet 7 years ago
Thanks for the great review!
I've let James and Devin know and they are grateful.
Hope to see you in the dealership again soon!
Work was ok. Pricing was mixed up and seems lately that when I get my truck back something happens and it ends up back in for work
Reply from: Wheaton Chevrolet 7 years ago
Thanks for your review!
I'd love some more information about what was confusing so we can improve the way we explain things. Feel free to message me at jmichell@wheatonchev.com with more details.
Hope to see you back in the dealership soon!
Oil change I waited a long time and finally went to service desk and was told vehicle was done long time ago. No one came to get me. Poor service in this regard.
Reply from: Wheaton Chevrolet 7 years ago
Thanks for your review!
I'm sorry you got left in the lounge!
I have passed this information along to the service guys so we can improve!
Hope to see you back in the dealership soon!