Wheaton Chevrolet

Excellent 4.5 Write Review
826 reviews on ReviewsiiTM | Latest review 8 years ago
Verified Customer
8 years ago

I thought an engine flush could have been done a loy sooner that 5 plus hours after drop off.

Engine coolant flush. Had appointment booked for first thing that morning. Dropped vehicle off at 7:30 am and was advised the work was done between 1:30 and 2:00 pm. that day. This is not to reflect on the service adviser, but rather managements need to do a better job of training and assigning work so some small thing does not take up 3/4 of a customers day. I could have had this done at any lube shop for less money and performed in a timely manner, but chose the dealership instead.
Reply from: Wheaton Chevrolet 7 years ago
Thanks for your review. Sorry we were slow that day! We are constantly trying to improve and your feedback helps us do that,
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
8 years ago

I have been very well treated by everyone at Wheaton's and recently took my son there to look for a car for him.

I took my car in for an oil change and a detailing and I am now a confirmed Wheaton customer.
Reply from: Wheaton Chevrolet 7 years ago
Thanks for the great review!
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
8 years ago

Went for service, not a sales call

I did not appreciate the calls regarding whether I wanted to upgrade my vehicle. I took it there for warranty service, not a sales call.
Reply from: Wheaton Chevrolet 7 years ago
Thank you for your review!
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
8 years ago

Very bad customer service warranty means nothing

Had to fix most issues by myself covered undwr warranty like transmission jerking and info tainment system losing its climate control icons. The steering wheel has unsual wear and so does the morror but i cant bring it up because they still work even if they are under warranty and should be replaced. I had to argue for 5 days with one of your techs to change out the rad thermometer as they were testing a heating problem inside a heated buolding. Why did I buy a car with warranty if no parts are changed the dealership gets paid why cant they change out anything i feel is wrong???? Like the infotainment system complained 8 times and atill jothing fixed very upset with the warranty work not being done. After 8 times change the infotainment system i fee shy to bring any complainy now becAuse it will turn into another 5 days argument of me saying im not taking my car back untill this is fixed really 8 times the whole damn info tainment system should of been pulled and replaced as it is all under warranty i have been told to go out of the city for warranty
Reply from: Wheaton Chevrolet 7 years ago
Justin, I'm sorry you had a less than stellar experience with us. Please feel free to contact me at jmichell@wheatonchev.com if you'd like to discuss this further! I hope we can win back your trust and respect in the future!
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
8 years ago

Ripoff artist.

Went in to buy a new car, said specifically what I wanted, gave me what I wanted to test drive and told me some of the things he could do. Gave me pricing for a different car other than what I test drove that was more expensive and had options I didn't want. Went to RMP and they gave me the same vehicle for ~$5,000 less than you guys quoted. Bought the vehicle from them to save money.
Reply from: Wheaton Chevrolet 7 years ago
Taylor, I'm sorry you had a less than stellar experience with one of our sales reps. I've sent your review to management and it will be brought up! Glad you found a good GM vehicle though, I hope you love it. I also hope you will give us a chance to earn back your trust and respect in the future.
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

You must have a Reviewsii account to perform this action.
Register | Login