Verified Customer
7 years ago
Went for service, not a sales call
I did not appreciate the calls regarding whether I wanted to upgrade my vehicle. I took it there for warranty service, not a sales call.
Reply from: Wheaton Chevrolet 7 years ago
Thank you for your review!
Staff Dealt With
Verified Customer
7 years ago
Very bad customer service warranty means nothing
Had to fix most issues by myself covered undwr warranty like transmission jerking and info tainment system losing its climate control icons. The steering wheel has unsual wear and so does the morror but i cant bring it up because they still work even if they are under warranty and should be replaced. I had to argue for 5 days with one of your techs to change out the rad thermometer as they were testing a heating problem inside a heated buolding. Why did I buy a car with warranty if no parts are changed the dealership gets paid why cant they change out anything i feel is wrong???? Like the infotainment system complained 8 times and atill jothing fixed very upset with the warranty work not being done. After 8 times change the infotainment system i fee shy to bring any complainy now becAuse it will turn into another 5 days argument of me saying im not taking my car back untill this is fixed really 8 times the whole damn info tainment system should of been pulled and replaced as it is all under warranty i have been told to go out of the city for warranty
Reply from: Wheaton Chevrolet 7 years ago
Justin,
I'm sorry you had a less than stellar experience with us. Please feel free to contact me at jmichell@wheatonchev.com if you'd like to discuss this further!
I hope we can win back your trust and respect in the future!
Staff Dealt With
Verified Customer
7 years ago
Ripoff artist.
Went in to buy a new car, said specifically what I wanted, gave me what I wanted to test drive and told me some of the things he could do. Gave me pricing for a different car other than what I test drove that was more expensive and had options I didn't want. Went to RMP and they gave me the same vehicle for ~$5,000 less than you guys quoted. Bought the vehicle from them to save money.
Reply from: Wheaton Chevrolet 7 years ago
Taylor,
I'm sorry you had a less than stellar experience with one of our sales reps.
I've sent your review to management and it will be brought up!
Glad you found a good GM vehicle though, I hope you love it.
I also hope you will give us a chance to earn back your trust and respect in the future.
Staff Dealt With
Verified Customer
7 years ago
The salesman was terrific easy to deal with
Salesman very knowledgable and fulfilled his promises to ensure a quick and easy buying experience, will definitely recommend this salesmen to friends and family
Reply from: Wheaton Chevrolet 7 years ago
Thanks for the great review!
Staff Dealt With
Verified Customer
7 years ago
New 2017 Grand Caravan, great purchase, great service
Daniel Bonin was our salesperson and he was great; very well-informed, super nice guy, no pressure sales tactics. We got a new vehicle with an excellent financing deal and extended warranty, and it's been amazing for our family.
Reply from: Wheaton Chevrolet 7 years ago
Thanks for the great review!