I was more than excited to know that they wanted my business and we're going to extra lengths to get it. They were focused on what I wanted. Much appreciated. Great experience. Would be back and recommend them to anyone.
My 2014 1500 truck in for regular oil change 19May17. Upon completion I noted the radio/gps screen was not working. I brought this to the attention of Darren Bast the service supervisor. Darren had a technician try a reset, which didn't work. They took it into the shop again a further check indicated the screen was not serviceable. Parts were ordered and I returned on 26May17 for the repair when parts arrived. The repair was completed to my satisfaction. I don't know what caused the problem during service. Darren was professional in solving the issue.
Reply from: Wheaton Chevrolet 7 years ago
Thanks for the great review! Infotainment issues are tricky as there's so much wiring!
I thought an engine flush could have been done a loy sooner that 5 plus hours after drop off.
Engine coolant flush. Had appointment booked for first thing that morning. Dropped vehicle off at 7:30 am and was advised the work was done between 1:30 and 2:00 pm. that day. This is not to reflect on the service adviser, but rather managements need to do a better job of training and assigning work so some small thing does not take up 3/4 of a customers day. I could have had this done at any lube shop for less money and performed in a timely manner, but chose the dealership instead.
Reply from: Wheaton Chevrolet 7 years ago
Thanks for your review. Sorry we were slow that day! We are constantly trying to improve and your feedback helps us do that,
