Verified Customer
4 years ago
Very pleased with this remote car shopping experience!
Was looking for a 2018 SQ5 with specific requirements. Saw vehicle on Autotrader - one slight hiccup: I live in Hamilton but vehicle was in Ottawa. Zel was amazing and made the whole experience (negotiation, financing, plate transfer, pick up) stress-free. 10 out of 10 / would recommend.
Reply from: Audi West Ottawa
Hi Robert,
Thank you for taking the time to review your experience. We pride ourselves on doing everything we can to accommodate our clients and ensure all of their needs are met. Continuously going above and beyond is something we take great pride in and we appreciate your perfect review and recommendation!
We are always here for you regardless of distance. Feel free to contact us at anytime. We are thrilled you found the Audi you wanted!
Sincerely;
Your Team at Audi West Ottawa
Staff Dealt With
Verified Customer
4 years ago
Excellent
Picking up new vehicle. Very well managed in view of the COVID-19 restrictions. The vehicle itself is proving to be Awesome.
Reply from: Audi West Ottawa
Hi Patrick,
We are very appreciative of the Five Star review as well as support and understanding as we continue to work through COVID-19. It makes a big difference to our customers and to the teams and we can't thank you enough.
Congratulations on your new Audi and everywhere it takes you!
Sincerely;
Your Team at Audi West Ottawa.
Staff Dealt With
Verified Customer
4 years ago
Good experience
Hi, overall good experience with sales staff, but not so great with communication about picking up the vehicle. Individual at front of desk (blond tall person) did not know about staff nor did she care for informing the appropriate person when paper work was done. I had to seek out the key handover person myself. Overall small bump in an overall good experience.
Staff Dealt With
Verified Customer
4 years ago
Above and beyond service; highly recommend.
David Li is a consummate professional who worked very hard to get us into the vehicle we wanted. We have loved working with him and would highly recommend him to other potential clients.
Reply from: Audi West Ottawa
Hi Lindsay,
We are thrilled you had such an above and beyond experience when purchasing your vehicle. Your Five Star review and recommendation means allot to us. We look forward to continuing to do business with you in the future.
Sincerely;
Your Team at Audi West Ottawa
Staff Dealt With
Verified Customer
4 years ago
Nicholas was very helpful, even after I got my car, he helped a resolve a minor issue by going out of his way to come to my house and fixing the issue for me.
There was a warning light on my dashboard when the car was delivered. Nicholas came to my house and loaned me his own personal car and took my car back to the dealership so that the issue could be resolved and they made a second trip back to my house to give me my car back - above and beyond the call of duty
Reply from: Audi West Ottawa
Hi Edward,
We are happy you experienced how we stand behind always being there for our customers. We pride ourselves on a high level of customer satisfaction and ensure you not only feel this during the time of your purchase but the days following your delivery as well. Going above an beyond is a big part of our culture.
Do not hesitate to contact us anytime - we look forward to continuing to do business with you.
Congratulations on your new Audi and thank you for the Five Star Review.
Sincerely;
Your Team at Audi West Ottawa
Staff Dealt With