Verified Customer
5 years ago
excellent experience
Liang Liu was very professional, showed a lot of patience and took the time to explain everything I needed to know and asked about. He was prompt to respond to emails and took the time to take me on several test drives.
Reply from: Audi West Ottawa
Hi Jelka, thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience, especially with Liang! We look forward to having your continued business. Sincerely, Audi West Ottawa
Staff Dealt With
Verified Customer
5 years ago
Perfect experience! Zel made everything easy.
All around a great experience.. from dealing with Zel to picking up our new Q3. We will be dealing in future again. Thanks!!
Reply from: Audi West Ottawa
Hi Carmine, thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience, especially with Zel! We look forward to having your continued business. Sincerely, Audi West Ottawa
Staff Dealt With
Verified Customer
5 years ago
Very friendly staff, but they need to be more respectful of the customers time.
Very nice and friendly staff, however I had to wait an additional 45 minutes for my car after I was told it was ready to go. It was supposed to be next to be washed so I waited a half hour to get dropped off and then still waited another 45 minutes at the dealership.
Reply from: Audi West Ottawa
Hi Handri, thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@audiwestottawa.ca Sincerely, Audi West Ottawa
Staff Dealt With
Verified Customer
5 years ago
Excellent Dennis was an amazing help, provided us with impeccable service. Would purchase a vehicle from him any day!
Our experience purchasing an Audi from this location was a breeze, Dennis was a great help provided useful information. He went above and beyond to meet our needs! It was a stellar experience!
Reply from: Audi West Ottawa
Hi Stuart, thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience, especially with Dennis! We look forward to having your continued business. Sincerely, Audi West Ottawa
Staff Dealt With
Verified Customer
5 years ago
Fantastic. Jeff went out of his way to make the purchase experience seamless and enjoyable
I really appreciated the thoughtfulness, thoroughness and responsiveness that Jeff brought to helping me trade in my old car and get a new Audi. He was professional, courteous and thoughtful. He was a pleasure to deal with and made the process simple
Reply from: Audi West Ottawa
Hi Robert, thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience, especially with Jeff! We look forward to having your continued business. Sincerely, Audi West Ottawa
Staff Dealt With
