Verified Customer
8 years ago
Enjoyed working Eric very much. A pleasure to deal with. Manager was not so pleasant.
Enjoyed working Eric very much. A pleasure to deal with. Manager was not so pleasant. This was my second car with Audi and the Manager was able to make any comments. Was focused on the Blue Jays not the car experience. Again Eric was a true professional
Reply from: Audi West Ottawa 8 years ago
Hello Darren,
Thank you for your review. We strive for customer service excellence and are very happy to hear you had a positive experience with Eric! Should you wish to discuss your displeasure with the Manager on duty during your visit, please contact Francois Guimont at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Mark Motors of Ottawa
Staff Dealt With
Verified Customer
8 years ago
Excellent Service provided by Mr. Lazovic. I will highly recommend him ! As a customer, I was totally satisfied with the product and service.
Excellent Service provided by Mr. Lazovic. I will highly recommend him ! As a customer, I was totally satisfied with the product and service.
Reply from: Audi West Ottawa 8 years ago
Hello Omadath,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us. We look forward to having your continued business.
Sincerely, Mark Motors of Ottawa
Staff Dealt With
Verified Customer
8 years ago
An all-round excellent experience!
The experience of returning my leased vehicle and moving into a new lease was an easy and very enjoyable experience!
Reply from: Audi West Ottawa 8 years ago
Hello David,
Thank you for your review. We take pride in providing the best possible customer service and are happy to hear you had a positive experience with us. We look forward to having your continued business.
Sincerely, Mark Motors of Ottawa
Verified Customer
8 years ago
Purchasing of a vehicle, hassle free
From the initial contact at the dealer, through to introductions, staff's willingness to assist with defining what my need was, to proposing different options, and the final negotiation was extremely smooth, easy, professional and rewarding. I will definitely be back!
Reply from: Audi West Ottawa 8 years ago
Hello James,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear we exceeded your expectations! We look forward to continuing to provide you with exceptional service.
Sincerely, Mark Motors of Ottawa
Staff Dealt With
Verified Customer
8 years ago
Disapointed
I had my winter tires installed. I went back twice because tires were not balanced properly and the car was shaking. I will have to go back a third time because car is still shaking on the highway.
Reply from: Audi West Ottawa 8 years ago
Hello Brigitte,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com
Sincerely, Mark Motors of Ottawa
Staff Dealt With
