Barrhaven Mazda

Never, EVER buy a car from this dealership. They absolutely do NOT care that they sold my friend a piece of garbage car. They even told her it had winter tires on it, it had all season tires. The car is leaking oil everywhere. The manager is awful to deal with. They DO NOT CARE and are will to do NOTHING to make it right for her. If I could have left a -1000000 stars for a review I would have done it. Do not buy a car here.

Such a disappointing car shopping experience. I will start off by saying that the car sales associate, Sky, was great and did all he could on his end. We dealt with him and the sales manager, Karim, when we were ready to make a deal and sign off on the offer. We signed at an agreed upon price for the new vehicle as well as an agreed price for my current vehicle. We then went to the individual at financing, who advised us that the sales manager made a mistake and did not take the remaining balance owed on my current vehicle into consideration and applied the total trade in value to the new car. I asked the salesman and Karim on more than one occasion, prior to signing, if the amount owing on my trade in was taken into consideration they advised that it was. Once financing advised us that it would be approximately 60$ more biweekly than the signed/agreed upon bi weekly payment we walked out. We returned about 30 minutes later because I wanted to see a copy of the paper that I had signed with our original agreed price for the new vehicle and Karim advised they had shredded the paper. I understand people make mistakes but the lack of transparency through the whole process was disappointing. The fact that not even thirty minutes later they shredded the paper with a signature agreeing on a predetermined amount was very telling.

They never answer the phone, sales, service, just rings usually. Impossible to book a service appointment or get any help from a person.

I bought brand new 2018 CX-5 Mazda from this dealer. For the past 3+ years, I have been there to get all maintenance done. On Nov.11 2021 I went to Barrhaven Mazda to swap winter tires, and was told the back brake pads needed to be changed, which I agreed. When I drove on the local road outside this dealer, the drive felt a little bumpy. I thought it was because of the road conditions, which I couldn’t see since it was so dark. Then I drove 17+ km highway get home. When I stepped out of the car, I smelt an extremely strong burnt rubber smell. One of left back tire bolts was so hot, my finger skin got burned. I knew something wrong with the replaced brake, so I called them. The next day, the service manager asked me to drive to the center, I said it was not safe to drive and asked them send a tow truck, which they did. At noon, they called and said clearly that it was the mechanic’s mistake, as he didn't check or missed the caliper, causing the caliper to not go back. He also said the caliper, acuator, motor were damaged and needed to be replaced. When I got to store, I asked why the road test didn’t detect this. The manager said the mechanic tested it but not on highway. I asked the service manager what caused caliper not going back, he just kept on saying something else. I kept on asking him, and finally he said "It sometimes happens, you just had bad luck". This made the Mazda brand sound very unsafe. And they made me pay another $725.61 for parts and labor caused by this! This is beyond ridiculous! I understand that human error happens, but they put the responsibility of their error on the customer to make money from it, it's definitely unacceptable. And their attitude shows they don't care about customer's safety at all. "It sometimes happens, you just had bad luck", REALLY? Now I have worries when I drive this car, as I am doubting the safety of this brand.

I haven't car-shopped for 11 years and I was pleasantly surprised when I entered Barrhaven Mazda and Maxwell Hickson welcomed me. Maxwell was attentive, honest and extremely pleasant to interact with. He went above and beyond regarding customer service. When my husband decides to trade in his Mazda I sincerely hope Maxwell is still at this location or I guess we'll have to follow him wherever he goes!!