Verified Customer
7 years ago
Lack of knowledge
The sales associate told us things about our jeep that were false . They also signed us up for a oil change package but neglected to tell us that we were under a contract to only be serviced at the dealership for any needs we had by signing up. Very unorganized . A lot of misinformation or conflicting information .
Staff Dealt With
Verified Customer
7 years ago
Mixed levels of service
Can't tell is this request for rating is for the sales or the service team.
1- Sales: felt like we had to double check all of the calculations that were made the whole way.
2- Service: made a request for service, exchanged a couple of emails, then never heard from the service department, so appointment has yet to be made/confirmed.
This is a new location, and I think they are still working out some bugs.
Staff Dealt With
Verified Customer
8 years ago
Rude and uncaring
Lost my car for 3 days and no fu calls to me. I had to chase them for answers. SM should not be dealing with customers. Car came back a mess and withCut seats and they did not reconnect airbags situation is ongoing
Staff Dealt With
Verified Customer
8 years ago
Service was great by the peple but your booking service is terrible
On at least 2 occasions now I was told that my part would be in in a couple of days. Two weeks or more later I finally call to find out where it is and the person was like " oh it's in the system did the booking dept not call you?" It is impersonal and it doesn't work.
Staff Dealt With
Verified Customer
8 years ago
Disorganized
Took multiple calls to book an appointment, confusion about the extended warranty and failed to confirm that I wanted both front and rear brakes changed, not just the rear
Staff Dealt With
