Verified Customer
7 years ago
Power panel issue
Hi,
For the engine malfunction light i need to go four times in 3 weeks and had very bad experience .I had a problem with huntclub merivale dodge dealer and hence i went to barrhaven dealer. It was worse than the other.
Staff Dealt With
Verified Customer
7 years ago
Power panel issue
Hi,
For the engine malfunction light i need to go four times in 3 weeks and had very bad experience .I had a problem with huntclub merivale dodge dealer and hence i went to barrhaven dealer. It was worse than the other.
Staff Dealt With
Verified Customer
7 years ago
Not open on time and lost my van
The first time I used the dealership my husband dropped the van off at 7:15 and no one was around to help him even though it was supposed to open at 7.
The second time when my husband when to pick up the van the lady at the front desk didn't know where the keys were and instead of going to the back and looking she sat at the front desk made one phone call and didn't acknowledge my husband after to give him any reassurance of finding the van. After waiting for several minutes my husband went to the back found the keys and the van himself.
Staff Dealt With
Verified Customer
7 years ago
Lack of knowledge
The sales associate told us things about our jeep that were false . They also signed us up for a oil change package but neglected to tell us that we were under a contract to only be serviced at the dealership for any needs we had by signing up. Very unorganized . A lot of misinformation or conflicting information .
Staff Dealt With
Verified Customer
7 years ago
Mixed levels of service
Can't tell is this request for rating is for the sales or the service team.
1- Sales: felt like we had to double check all of the calculations that were made the whole way.
2- Service: made a request for service, exchanged a couple of emails, then never heard from the service department, so appointment has yet to be made/confirmed.
This is a new location, and I think they are still working out some bugs.
Staff Dealt With
