Verified Customer
7 years ago
Bought a new car with broken components in it.
We bought a new carravan last year， the backup camera Cable cover was broken at the day we picked up the car. The sale man tried to hide it first, but we found it out. He promised it would be replaced when we bought it back from the first maintenance. But it was not replaced, instead, the technician just roughly glued the broken pieces together. It was ugly. Bad job. It's so hard to trust the sales.
Staff Dealt With
Verified Customer
7 years ago
Closing contract
Was not happy that my existing car loan payment kept going. It should have been closed when I took possession of the new vehicle. Had to go and chase the bank down to get my money back.
Staff Dealt With
Verified Customer
7 years ago
Slow response
We did have a good deal. But sometimes they are slow to response via emails. Even right now I still don't have a response from them. I had a question to ask, but unfortunately no one responded to my question or replied to my questions or concerns.
I was happy with the vehicle I bought.
Would be nice and appreciating for them, in respect, to respond to me.
Thank you.
Staff Dealt With
Verified Customer
7 years ago
My vehicle spent the entire day at the dealership and nothing was fixed
I left my van to be checked first thing in the morning. I didn't get any callback. I had to call 3 times to get information on the problem, and was told that a part had to be ordered. During the service work, something changed with my exhaust system. The exhaust is much louder in the car, not the same as when I dropped it off. I raised this with the staff and the technician checked the exhaust and tried to bend it/adjust it in the lot. The noise was reduced temporarily but now it's back. I've always had great service at Hunt Club Dodge - I'll return there in the future instead.
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Verified Customer
7 years ago
Outstanding sales service
Staff were friendly and very helpful. There was no "high pressure sales", we felt the goal was always to support our purchase and get us what we wanted and needed with a fair price. Great experience!
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