Barrhaven Chrysler Jeep Dodge ...

Salesperson (Chris) really went above and beyond to help out. However the “business managers” who were handling the post-sales transactions which made me very upset about this whole deal and even doubting the efforts put into getting exactly what I came in for. After complaining and having my bad experience brought up to the store and regional managers, Oscar (store manager) contacted me to apologies and offered to reimburse expenses I had occurred due to BMs mistakes. Thanks to that I ended up with that mix feeling about the experience lived during the purchase of that vehicle upgrade and making me regret moving forward with the deal instead of waiting a couple more years while taking my time to shop around.

Chris was hands down the most professional sales representative. Without question, he is what sealed the deal on our new Ram Rebel 2019

The buying experience itself was amazing. However the follow up has been awful and very frustrating. It's almost like you got my money and now you don't give two fucks if I'm happy or not.... I paid for auto start and Bluetooth to be added to my vehicle one was installed and the other I know the part is in because I called... I've left TWO voice mails for the service department to book my apt and nothing. I talked to Wayne and he said oh I'm so sorry it's month end and service is busy.... Ok I understand that but a simple phone call saying hey your part is in but were fully booked until such and such a day. Would that work for you would be way better than no communication at all. The other thing is I had to put a $500 downpayment to secure my deal and I was promised to get it back after the deal closed. Well I didn't get it back after a month of owning my vehicle. I missed a mortgage payment and then was bacically called a liar and told that this was a down payment. I got a little agressive with the finance guy and he then magically found the money and mailed it back to me. I know someone sometime is going to read this and I'm not one to air my dirty laundry on social media but if need be I definitely will address this ... Maybe then someone will get back to me about the Install of my blue tooth

Sales person Trevor pettes was very friendly and easy to deal with. Was able to work out a reasonable price for my new truck as well as my two trade in vehicles.

Chris Smith and Andy helped me through the whole process of my purchase. Mostly Chris. Both were amazing and Chris definitely went above and beyond when finding me the car I wanted and for the original price that I gave him. Amazing service.