Jim Thompson Chrysler Dodge (H...

the service got me in, but for having a blub change cost way to much, and l have a working plan, please explain that to me

As a return customer, I knew I was going to leave satisfied. I told them what I wanted and my budget, and they met both. A very easygoing and stress free environment.

My experience was excellent. I have never purchased a vehicle before and every step of the way was explained to me in great detail. I felt like the dealership was trying to do what was best for me the entire time.

Told I needed a carbon something when I went in for my scheduled oil change. But looked it up after the work was done and didn't need it. I do like having my jeeptaken care of by you guys. I baught from Carport. Was happy with salesmen. But not happy with buying a second key. Only to be called and told a few weeks after fact that they had and found second key. Will try on next scheduled service one last time.

It started off okay. I told them what I was looking for and they said they could get it. Then they could not get the truck I wanted and offered me something else. I do not deal with finances so this process was very foreign to me. I was not explained about my trade in and the money that was still owing on that, and because they had called about trading in my Journey I thought I had to included it in the process. In the end I got a truck that is not able to do what I need, traded in a vehicle that I still owe almost $15,000.00 on and purchased a second vehicle from you that was not needed if it had of been explained that I didn't have to trade in the Journey. Then because it was the end of the month everything seemed very rushed to get everything signed and done. Some how I went from a $30,000.00 truck to almost $60,000 and a trailer hitch that was supposed to be included was charged as well. When compared with other companies the interest rates are ridiculous. Will never purchase from there again.