Jim Thompson Chrysler Dodge (H...

From the minute I walked in the dealership I was treated with respect, and courtesy. The process was clearly explained, and I had my vehicle much more quickly than I thought I would.

Ordering and buying the truck went well but was the way I was treated after when an issue came up with my tonneau cover fitting my new truck and I voiced my concern to the sales manager he sent me to get a quote on a new one whick I did and sent it to him as he asked. Never heard a word from him regarding this issue after many calls and emails. Had to get any answers from the sales guy I was dealing with. I have bought about 7 trucks through him and your dealership and to be treated like this was unacceptable to me. I said I would not be dealing with you again and will go elsewhere. The response I got was "Sorry to hear that"

The Staff was all very friendly and professional. The representative I dealt with was Chris White, he was very knowledgeable about the vehicles I looked at. Chris also went above and beyond in terms of customer service. I foresee myself as a repeat customer.

Got the new van and it had sunflower seeds in a cup holder, coffee stains, dirty sun visors, broken wipers. Was mislead about how much my bi weekly financing payment was. The worst experience I have had purchasing a new car. Won't be back nor will I recommend this dealership to any of my contacts.