Bank Street Mazda

Financial representative, Zain, uses bully tactics to pressure to make decisions about warranty. Shame on him. If you want to buy a Mazda there, take a witness with you when you talk with them about financing to assist to review the figures. It is reasonable to ask about how they come up with the figures. NOTE you do not have to buy "extras" from the dealer to buy the car. Better still - shop around!

“I had the pleasure to deal with Houssein Ayache before and I loved my experience with him. He’s knowledgeable and fast on his feet. He gets everything done accordingly and he never under delivers. I would totally recommend him to anyone buying a vehicle at bank street Mazda”. Ps thank you Ayache for everything.

This is the worst dealer that I ever dealt with buying a car. They go back on their agreements, they don’t return calls in a timely manner, no notion of customer service, and terrible finance manager. On Sep/12th /2020, I agreed with salesman to buy 2020/CX-9 Titanium color with $3000 discount + free winter tires. After I finished with sales, he transferred my file to Zayn Jolan (finance manager) where I filled credit application. Zayn tried to persuade me to buy $3,625 extended Mazda warranty plan + rust proof package for $2000 and he added additional incentives such steel rims+tire sensors, mats, and free oil change package. I told him that I am not interested but I will look into it. On Sep/15th/20, salesman informed that there is no titanium color and he offered me white color instead. I agreed with the salesman to take the white color instead. Here the nightmare started with Zayn, he kept pushing that I buy Warranty/Rust proof and will take white color charge off. Zayn works 1 day and the other day off and never returns calls in timely manner. I called Bank street Mazda complaining about him and I requested to transfer my file to different finance manager and they never did. On Sep/20st , Zayn called again and he pushed that I buy the Mazda warranty $3625/oil change package $899. I told him that I am not interested, and I told l him clearly that more than 10 days passed and you keep rotating around bush. I asked him clearly to proceed with what I originally agreed with my sale rep. On Tuesday night Sep/21th, he send me purchase agreement and he still included $3625 warranty /oil change package $899 that kept pushing me to buy. I was very upset & I called mt sale rep. and told him that Zyan job is finance and I don’t want to buy anything additional from him. On Thursday Sept/24th, my sales rep. calls and informed me that they can only do $3000 discount but I have to pay $800 for winter tires. I told him that this is not ethical and this is not how business is done. They dragged me 2 weeks trying to sell me warranty/packages and then they backed off after they found that I am not interested in their additional packages. Thankfully for his efforts, General Sales Manager tried to remedy issue he offered tires at $700. I told him that I lost confidence dealing with their branch. I won’t deal with them even if I get back tires for free. I’d rather pay more and deal with more reliable/credible Mazda dealer.

Love my '16 CX-3 GT! Still finding new buttons to play with! Thank you Christian for all your help. Car buying is a stressful experience in a pandemic but everyone was professional and pleasant to deal with. Piece of cake. Shout out to Angela as well! I highly recommend Bank St. Mazda. Thanks

Jimmy was an amazing help in assisting us in leasing our new car and getting us everything we could have ever wanted an more. I would 100% recommend seeing Jimmy!