Bank Street Mazda

This is the worst dealer that I ever dealt with buying a car. They go back on their agreements, they don’t return calls in a timely manner, no notion of customer service, and terrible finance manager. On Sep/12th /2020, I agreed with salesman to buy 2020/CX-9 Titanium color with $3000 discount + free winter tires. After I finished with sales, he transferred my file to Zayn Jolan (finance manager) where I filled credit application. Zayn tried to persuade me to buy $3,625 extended Mazda warranty plan + rust proof package for $2000 and he added additional incentives such steel rims+tire sensors, mats, and free oil change package. I told him that I am not interested but I will look into it. On Sep/15th/20, salesman informed that there is no titanium color and he offered me white color instead. I agreed with the salesman to take the white color instead. Here the nightmare started with Zayn, he kept pushing that I buy Warranty/Rust proof and will take white color charge off. Zayn works 1 day and the other day off and never returns calls in timely manner. I called Bank street Mazda complaining about him and I requested to transfer my file to different finance manager and they never did. On Sep/20st , Zayn called again and he pushed that I buy the Mazda warranty $3625/oil change package $899. I told him that I am not interested, and I told l him clearly that more than 10 days passed and you keep rotating around bush. I asked him clearly to proceed with what I originally agreed with my sale rep. On Tuesday night Sep/21th, he send me purchase agreement and he still included $3625 warranty /oil change package $899 that kept pushing me to buy. I was very upset & I called mt sale rep. and told him that Zyan job is finance and I don’t want to buy anything additional from him. On Thursday Sept/24th, my sales rep. calls and informed me that they can only do $3000 discount but I have to pay $800 for winter tires. I told him that this is not ethical and this is not how business is done. They dragged me 2 weeks trying to sell me warranty/packages and then they backed off after they found that I am not interested in their additional packages. Thankfully for his efforts, General Sales Manager tried to remedy issue he offered tires at $700. I told him that I lost confidence dealing with their branch. I won’t deal with them even if I get back tires for free. I’d rather pay more and deal with more reliable/credible Mazda dealer.

Love my '16 CX-3 GT! Still finding new buttons to play with! Thank you Christian for all your help. Car buying is a stressful experience in a pandemic but everyone was professional and pleasant to deal with. Piece of cake. Shout out to Angela as well! I highly recommend Bank St. Mazda. Thanks

Jimmy was an amazing help in assisting us in leasing our new car and getting us everything we could have ever wanted an more. I would 100% recommend seeing Jimmy!

My husband and I bought our first Mazda from this dealership. Sid was patient with us, answered all our questions and gave us a good deal. We love our new Mazda and highly recommend Sid.

Purchased my CX-5 in year 2015 with Rust Protection and Free Oil change for a "lifetime". Regret very much as a rust protection cost was $1400 (already had bad exp with Mazda 3 rust) oil package was $600. Well I just found out that "life time" is neither mine or cars lifetime, but only 5 years. I guess that was a sale pitch to buy it, and I have other people confirmed that were told the same at Mazda. Rust protection is really no protection. Because every single rust on my car is because of the road rocks, that's what I was told. My roof is covered with rust spots, but not the hood , so I guess rocks prefer to hit the cars roof only. As much as I had OK experience with car itself, very much disappointed with these sneaky and misleading ways just to get your money. To be honest why not, almost no salesman there stays more then 5 years so there is no way for me to confront him. So when you hear lifetime anything, run!! Or ask them to put that in written bill of sale or else it is 5 years. I did not so feel bad for trusting them let them cheat on me. btw. also for $1400 I could paint the whole car, let alone roof only.