Discount Car and Truck Rentals...

Booked for a Chevrolet Malibu sedan or similar car. Booking made well in advance. Was provided with a Kia Sorento. How is Kia sorento an upgrade? Which I never asked for? Because of the so called upgrade ended up spending higher on gas compared to a sedan. On asking to change the car, it was rudely told to me that we do not have any car available, if you dont want the booking can be cancel. Great customer service. What i realized is that the location does not have any Chevrolet cars, hence the customer is always cheated by offering a KIA upgrade each time an "intermediate" class of car is booked. I had booked for 1pm and reached the loction at 130, yet the car was not ready. Never again.

I fillled the gas tank comoletely and showed the gas receipt and your agent accused me of not filling the tank all the way. Also the pending 350 transaction is stll on my card a week later

Recieved call 30 minutes prior to pickup that requested car will not be available. However after not agreeing, was offered a smaller car than booked. Then was told there would be additional US travel fees. This should've been told upfront while booking the vehicle online. Poorest experience I've had with a rental company.

I inadvertantly reserved for the wrong day ( Sunday instead of Saturday). Without missing a step, the young man( sorry I didn't get the gentleman's name), began a search to get me the cube van I needed to move that day. Thanks

Staff was courteous and helpful. A pleasure to deal with. Will definitely be my first choice for future rentals. Thanks