Discount Car and Truck Rentals...

Good 3.8 Write Review
50 reviews on ReviewsiiTM | Latest review 6 years ago
Verified Customer
6 years ago

Poor management skills at location and vehicle had defects

Even though I had insurance,the manager wanted me to call my insurance with my phone to prove I had USA insurance,the vehicle vibrates at 90km/hr
Reply from: Discount Car and Truck Rentals- Van Kirk
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

Car rental

I appreciate the very pleasant , courteous, professional, friendly service. The rental agents explained everything clearly to me and made sure that I understood the operations of the suv which I received. A very pleasant experience!
Reply from: Discount Car and Truck Rentals- Van Kirk
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

fast and easy

The staff were efficient and friendly.. minimal paperwork..whole experience was a positive on my day..I would use your firm again
Reply from: Discount Car and Truck Rentals- Van Kirk
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

employee knowledge

The employee I spoke with did not seem to have a good understanding of rates and process. I asked about an ad on a van in the parking lot that stated a rate half of what i was being charged. Employee told me that i had to book online. I suggested I would do that., When i reread the ad it said vehicle was a daily return in order to qualify for the rate, employee should have explained that to me. I also needed to add my wife's name to the contract but was told she had to be present in order to do that. I asked if I would also have to be there as we work different shifts and that would be impossible. Employee replied no, only my wife had to attend. Of course i got a call later from another employee saying that he could not do as requested and i would have to attend again before my wife could drive the car. And also added there would be another fee which employee 1 said there wouldn't be! Very frustrating getting two stories from two employees of the same branch.
Reply from: Discount Car and Truck Rentals- Van Kirk
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

Chevy Cruz Rental for Road Trip

Very helpful and friendly staff. Was happy with everything, including the vehicle I was given. Returning the vehicle was hassle-free too.
Reply from: Discount Car and Truck Rentals- Van Kirk
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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