Discount Car and Truck Rentals...

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166 reviews on ReviewsiiTM | Latest review 6 years ago
Verified Customer
6 years ago

Satisfied!

Great staff and vehicles seem to be well maintained and prices quite reasonable. The cube van I used only had 1050 K on it. Still had the new car smell!
Reply from: Discount Car and Truck Rentals- Waterloo
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

No Cars

I rented a car two weeks ago. I had and important thing to do and I rented car on Wednesday to get it on Friday. I got a confirmation email, and got an email that the vehicle will be ready. Then, there was no car there for me. And it made me lost a lot of money cause I had to pay for same day rental from other rental agency. Also, everytime I call the customer service. They never pick up. I called multiple times and I waited one time for 30 mins on the phone until I was directed to voicemail. This is disrespectful to the customer, and to Discount Car Company. If you can't fix over booking problem through your website, I can fix it for you with all respect. .
Reply from: Discount Car and Truck Rentals- Waterloo
Dear Sir/Madam, We thank you for your feedback and would like to assure you that we do take matters such as this seriously. The Management and Operations team have been notified. For further assistance in this regard, kindly provide us with your contact information, email address and/or phone number and your Rental Agreement or Reservation number to customercare@discountcar.com Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

It was great!

A great overall experience. Friendly people, clean vehicle and in great condition. Hassle free process of booking the vehicle online with complimentary ride (pickup and drop).
Reply from: Discount Car and Truck Rentals- Waterloo
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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Verified Customer
6 years ago

Van rental

I was greeted in a very professional manner upon picking up my rental. I had rented a van because it was a lot smaller and easier to handle than a cube van. I did not realize that the "new vans" were larger than the one I had in mind. With a review of the features of the van from there staff and assurances " I would do fine", I was on my way. I was so pleasantly surprised at just how easy the van was to drive and with the help of the back up cameras had no difficulties in getting in and out of my tight spaces backing up. Half way through the day the staff called to check to see " how I was doing?" And to see if I had any questions or concerns. I returned the van at the end of the day having my paperwork being handled seamlessly. I was so pleasantly surprised with all aspects of my rental. I would recommend Discount Rentals to anyone who is in the market and most assuredly would do it again in a heartbeat.
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Verified Customer
6 years ago

Van rental

I was greeted in a very professional manner upon picking up my rental. I had rented a van because it was a lot smaller and easier to handle than a cube van. I did not realize that the "new vans" were larger than the one I had in mind. With a review of the features of the van from there staff and assurances " I would do fine", I was on my way. I was so pleasantly surprised at just how easy the van was to drive and with the help of the back up cameras had no difficulties in getting in and out of my tight spaces backing up. Half way through the day the staff called to check to see " how I was doing?" And to see if I had any questions or concerns. I returned the van at the end of the day having my paperwork being handled seamlessly. I was so pleasantly surprised with all aspects of my rental. I would recommend Discount Rentals to anyone who is in the market and most assuredly would do it again in a heartbeat.
Reply from: Discount Car and Truck Rentals- Waterloo
Dear Sir/Madam, We thank you for taking the time to provide your feedback, we shall commend our staff for providing quality customer service. We look forward to serve you again in the near future. Sincerely, Customer Care Discount Car and Truck Rentals
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