Verified Customer
6 years ago
Great no pressure tactics service!
Great service as always. Really like the fact that I don't get hounded for extras. Go ahead and ask but when I say no it ends there. Makes the service visit so much more pleasurable.
Reply from: Palladino Honda
Steve, we only recommend what we deem necessary! Thank you so much for your feedback.
Staff Dealt With
Verified Customer
6 years ago
Good service i am satisfied now!
Regular oil change service provided with multipoint inspection for my 2017 CR-V. The service performed with good quality and as i expected even beyond!
Reply from: Palladino Honda
That is awesome to hear Oleg! We look forward to seeing you again for your next service appointment.
Staff Dealt With
Verified Customer
6 years ago
First car lease
Everyone at the dealership was incredibly helpful and kind from the sales staff, finance, services and management. The information provided was clear and well summarized. In fact my only criticism was upon hearing that anything less then perfect on this review would be viewed as a failure by Honda. I think that's rather silly, doesn't allow for constructive criticism, and is frankly un-achievable. Don't be so hard on your employees, just focus on salespeople who value factual information and transparency over unit sales and quotas.
Reply from: Palladino Honda
Melodie, thank you so much for your excellent feedback. We always want to hear about our customer's experience as there are always ways for us to improve. Honda Canada does have very high standards that we must achieve but we would like you to know that we view this an educational tool to learn and get better. Please don't hesitate to contact Morina, our Director of Customer Experience morina@palladinoautogroup.com at any time to address any concerns.
Staff Dealt With
Verified Customer
6 years ago
Great customer service
Amy Philp is a great addition to the team. She’s friendly, knowledgeable, and seeks to get the answers if she doesn’t have them right away. Always a pleasure dealing with Amy at the service counter.
Reply from: Palladino Honda
Thank you for the lovely compliments about your experience with Amy!
Staff Dealt With
Verified Customer
6 years ago
Great service
Excellent on time. Had a good place to park for once people are very friendly good job thanks happy holidays
Reply from: Palladino Honda
Bruce, thank you so much for your wonderful feedback! We look forward to seeing you again soon.
Staff Dealt With
