Verified Customer
6 years ago
Shuttle Service was bad
The issue with our visit wasn't the service, our car was serviced and ready to go as expected, no issues there.
The issue was the shuttle service.
My wife had our car at Honda at 830ish the day of our appointment, I received the text saying checked in at 8:38am. She told them she needs a ride to Costco (2 minutes down the road) as she works at 9am. She was told it won't be long. She ended to up being 15 minutes late for work, and got in trouble for being late. She was not happy.
The shuttle was also 15 minutes late picking her up. I understand traffic and all, but she was already late in the morning. She was not happy with the shuttling service. Perhaps you may need more drivers/shuttles available.
Reply from: Palladino Honda
Shane, we apologize for the longer than anticipated wait time for the shuttle. Thank you so much for your feedback.
Staff Dealt With
Verified Customer
6 years ago
twenty words
twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words twenty words
Reply from: Palladino Honda
Thanks Yvan!
Staff Dealt With
Verified Customer
6 years ago
Always fast and prompt service
Got brakes done and was going for a shaking
They found it pretty fast and kept me informed all the way
Awsome
Reply from: Palladino Honda
That is fantastic to hear Joanne!
Staff Dealt With
Verified Customer
6 years ago
A very positive experience from beginning to end.
My honda van was brought in to repair a sliding panel door.The problem was identified and remedied to my complete satisfaction. i was kept advised of the status of the repairs throughout the process. i couldn't ask for more timely or pleasant service.
Reply from: Palladino Honda
That is wonderful to hear Jack! Thank you so much for providing us with feedback.
Reply from: Palladino Honda
That is great to hear Jack!
Staff Dealt With
Verified Customer
6 years ago
Dan was amazing, he took my concerns with my vehicle and really took it to the next level, I felt as though he actually cared which was nice
I was scheduled in for an oil change, however i did have some other issues that i felt was allowed to bring up.
Reply from: Palladino Honda
We are so happy to hear Dan was able to help you out!
Staff Dealt With