Verified Customer
5 years ago
Satisfaction guaranteed & fulfilled Once Again! :)
I had to wait a long time to do some major repairs to my car and was so worried when I finally brought it to the dealership - but they took care of it quickly and affordably! I am so impressed with the Wonderful, educated and considerate staff and I drove away feeling Safer and Happier what more could you ask for!
Reply from: Palladino Honda
This makes us so happy Brenda! Thank you for sharing your experience with us.
Staff Dealt With
Verified Customer
5 years ago
Charged twice
I was charged twice for the initial air conditioning check. Billing system should have caught that. OR the service person should have caught that.
Reply from: Palladino Honda
George, we apologize for the error. Thank you for your understanding.
Staff Dealt With
Verified Customer
5 years ago
If your car needs to be serviced, this is the place to go.
Amy greeted me in a positive & polite manner & carefully listened as I explained the work to be completed Monday & also what work had been previously done. I was having the B service. When it was complete, she explained the details & told me the life left on my rear & windshield wipers. When I asked where the washer fluid comes from for the rear window, she found out the answer for me. When the garage door would not open to allow the vehicles in the service bay to exit, she & the other agents explained to those of us waiting what had happened & how long before our cars would be released. When I explained why I did not want an alignment at this time (the conditions of the road & the 1st pothole I hit will knock it out of alignment again) she accepted without criticism why I was waiting until construction on my local road was complete.
Reply from: Palladino Honda
Thank you for sharing your experience with us Linda! Its great to hear Amy explained all the details for you, found all the answers, provided you with explanations and accepted responses without criticism.
Staff Dealt With
Verified Customer
5 years ago
Tires replaced
Very happy with the work that was preformed all work that was done was fully explained to me thanks for a great job
Reply from: Palladino Honda
George, it puts a smile on our faces knowing that you are very happy with the work that was performed! Thank you for your business.
Staff Dealt With
Verified Customer
5 years ago
Top notch service
Top notch service once again. All questions were answered. All issues dealt with promptly. Information was provided above and beyond. It really feels like a second family when I deal with Palladino.
Reply from: Palladino Honda
It was our pleasure Alain! We love when you and your wife come to visit us.
Staff Dealt With