Verified Customer
6 years ago
Could be better.
Although the staff was helpful, the cargo van was dirty. The cleansiness of the equipment needs more attention. The equipment needs to be cleaned before renting it out. Happier customers=more business.
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Verified Customer
6 years ago
Car rental
The person who helped me was very quick, friendly and knowledgeable. It was a great experience and I will rent here again.
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Verified Customer
6 years ago
Vehicle that I had reserved was not available when I came to pick it up.
Reserved (key word: reserved) a cargo van for February 21st. Was available when I reserved it. Was not available when I came to pick it up.
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Verified Customer
6 years ago
Poor customer service.
I am renting because my vehicle was rear ended. I was directed by my insurance company which location my reservation was set with. When asked by the specific Kitchener Discount location if I needed a ride to pick up my rental, I accepted. Once they found out I lived in Cambridge I had find my own way there. The last thing I needed was a another bad experience when dealing with an already stressful situation. Then my Lexus was replaced with a van when the Discount location had a Lexus they could have rented to me.
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Verified Customer
6 years ago
Christmas rental
Although I had to take longer rental than I needed, because of Christmas holiday, the price and service was excellent. I would definitely recommend Discount as the place to rent a car from.
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