Forest City Dodge

Tried to get a subframe recall done on my car before traveling on vacation at the end of July. First appointment I dropped my car off on Saturday and was scheduled to pick it up on Tuesday after the long weekend (June 29-July 2) when I went in to pick it up Sergio in the service dept said they were not able to get the part because of the long weekend but someone would call me when it came in. I left unhappy but waited for the call. I received a phone call on July 19 at 11:24am letting me know the subframe had arrived and would I like to set up an appointment to have it installed. I explained that I was going on vacation soon but could bring it in on Monday 4pm as long as I was guaranteed that the work would be done and my car would be ready for pick up on Tuesday July 23rd. She said she would need to find out if it was possible and would call me back. I received a call back at 1:15pm guaranteeing me that the work would be done end of day Tuesday July 23th. I dropped my car off on Monday July 22nd at 4pm, once agin I asked a co-worker to followed me to the dealership and drive me home. Tuesday July 23rd at 2pm I called the dealership to find out when my vehicle would be ready. I was transferred to several people and told Sergio was with a customer but I could leave a voice message. I had previously left a voice message for Sergio and it was never returned. I explained this to the person on the phone and asked if they could just check in on the status on my vehicle to let me know when it would be ready so I could arrange a ride from a co-worker. That’s when I was transferred to Sergio directly and he said my vehicle had not even been seen yet and they would need it for another day. I explained that I was guaranteed when making the appointment that it would be fixed because I was going on vacation and I could not leave the vehicle with him for another day. I expressed my dissatisfaction with the way everything was handled and said I would be picking my vehicle up at 4pm. Sergio apologized for all my inconvenience. At this point I felt jerked around, I live/work in the North/East side of London (20 minute drive there and back), had to “bum” rides from co-workers 4 separate times and my vehicle was not going to be fixed before my vacation. then I received an email from Forest City Dodge “indicating” that their records show I was unable to make my appointment on July 22 at 6pm and could I please contact them to reschedule.... REALLY????

nothing to complain about. salesman was great to deal with. i have been shopping for trucks all over london and Chris was the best sales person i dealt with.

Great job back on the road again will be back in the near future for my next purchace thank you .

Chris was exceptional in helping my husband and I pick out our truck. He helped us choose what worked best for us and my husband ended up getting his dream truck that he has wanted since he was a kid. He listened to my needs as well, knowing it needs to work for the whole family. He worked with speed and made it a great experience for us. You are amazing Chris!

Dean Zimmerman is great to deal with , good deal, fast and courteous service. Hope to have more in the future. Thanks again.