Forest City Mazda

I went to get yearly maintenance done and Shanna did a fantastic job explaining the results. She was efficent and patient and discussed things that could be done but let me make the decision.

I purchased my car in 2016, I purchased a 2013 Mazda 3GX. The sales representative explained the extended warranty which he called it “ bumper to bumper”. Friday March 8th my car had an issue, when I put the car in reverse from Park it made a very serious “ clunk “ noise and was having issues shifting at Normal operating speed. I called right away to have my car in for service. My appointment was scheduled in for Monday, which upon arriving I was then told that I would be responsible for a 130$ charge. This is unacceptable! When I purchased my vehicle, I purchased the 2,000$ “ bumper to bumper” warranty which I was told I could bring it in anytime with no charge for a “ diagnostic “. The service advisor said that I would only be charged if the issue was not under warranty, which it should have been. My car had a transmission slip which caused my car to go into a fail safe mode, which took the mechanic all of 4 steps ( fairly simple) to clear the code to return back to its normal function. They were expecting me to pay the full 130$ for a 4 step process which takes little to no time at all. My boyfriend, who is a mechanic does these procedures all of the time. The only reason I spent the extra 2,000 was to reassure myself that I would have little repair cost until August of 2020, not including regular maintenance that I follow very strictly. Since my boyfriend is a mechanic an oil change is VERY simple, but I continued to pay the ridiculous amount for Mazda to conduct the service so that my warranty was valid. Well, what a huge scam! These past three years I could have saved hundreds of dollars by 1. Not purchasing the warranty 2. Conducting maintenance services on my own. After a talk with the service manager, he proceeded to tell me that it was my fault as I did not conduct a transmission service that was apparently refused by me. I have never been spoken to about a transmission service only a break service and I just regularly schedule my oil changes and follow the booklet I was given. He then told me “ since I come in for regular maintenance he will do me the courtesy of taking care of half the bill. I ended up paying $60 for the service, which I was less than impressed with but I was not given a choice. Upon picking up my vehicle, they had parked it in the back where the employees park. There were multiple open spaces where the service pick up for cars is out front. They did not even mention to where I could locate my car when I came to pick it up. Obviously upset at this point, I go to get into my vehicle and IT WAS NOT EVEN LOCKED! This infuriates me as I trusted the dealership with my vehicle to be protected. Finally, upon leaving my car had used 2 ticks of gas in the possession of the mechanics, which is ridiculous because my car is very good on gasoline and must have been driven a fair amount to have gone through that much gas. The car only made the sound while in park, no driving needed. The car was disgusting, mud, dirt all over the doors and sides of my vehicle and that was NOT the condition of my car when I dropped it off early in the morning. Needles to say, this experience was disgusting and I refuse to deal with that dealership any longer. My family has always been pro Mazda, but I will not be in the market for another Mazda when I purchase my next vehicle. An absolute disappointment and waste of money

I like the small town shop feel I get at FCM. When I pull in they know my name, car history and provide options with understanding that car expenses take time to plan for. The waiting lobby is nice and all staff friendly.

I was dealing with Shanna M for my service appointment last week, and she was so helpful throughout all of it -- from checking in my car to leaving. I went in for my annual service, and did need some additional work completed, and Shanna did an excellent job of explaining why. She was super pleasant through every interaction, and so awesome to deal with!

I just purchased a 2015 Mazda 3 with the help of Tiffany. She is a very professional, knowledgeable and extremely helpful person. She made the whole process of buying a pre-owned Mazda very pleasant. I would highly recommend Forest City Mazda for your next car purchase and definitely ask for Tiffany!! Love driving my Zoom,Zoom!