Verified Customer
9 years ago
Never again
Purchased an optimum used car. These cars I am told have had a very thorough head to toe check over nothing should be wrong. After being driven by my wife for 8000km the tire tread started to fall off all four tires.(As per another dealer this happened due to age of tires). 2000km later the transmission went and there is a hole in the exhaust leading into the cabin filter, so it can be smelt. Ontario Motor Sales said there is nothing they can do about any of the issues because the 5000km warranty has expired. This car has all these problems with 77000km and was a GM Optimum used car. Other then these very expensive issues(7500+dollars) Brian was nice. After this experience I will never purchase a GMC vehicle again and will tell as many people as possible this story so that they don't have to experience what my family has gone through.
Reply from: Ontario Motor Sales Limited 9 years ago
Hi Corey,
Thanks for taking the time to complete this review and thanks for the nice words about Brian. He is very similar to the many staff members that we employ at Ontario Motor Sales, they all work hard to provide a positive customer experience. We wouldn't have survived 93 years in this very competitive GM town if we didn't all approach our customers with this goal in mind.
In this particular case (similar with all of our Certified Pre-owned vehicles) your GMC went through the regular CPO inspection and met the requirements to reach CPO standards which are far more strict than a typical safety inspection. We would have been happy to review the tires with you on your vehicle, but you took them to another dealership and had them replaced before informing us of the problem. We have not had an opportunity to review any of the issues you've experienced with your Terrain.
We would certainly welcome the opportunity to see your Terrain at your convenience to review any issues that you might be experiencing. Please email us at info@ontariomotorsales.coim as we would like to hear more about your concerns.
Staff Dealt With
Verified Customer
9 years ago
Brian was very pleasant to deal with, no preasure.
Brian assisted us by finding a used car that met our budget as well as our needs. At no time was there preasure nor we we feel uncomfortable. We have been driving the car for a number of months now and are very pleased with our car.
Staff Dealt With
Verified Customer
9 years ago
Happy With Experience
I would like to compliment OMS on the congenial and professional way they treated me through the process of purchasing a new Chevrolet Colorado truck. The salesperson, Mike, was very helpful and courteous in all of our contacts. Even after the sale, he freely gave help when appropriate. I was an out-of-town buyer, and there was no quibbling over providing gas gift cards to cover our travel expenses to and from the dealership. Part of the deal included a bonus of 4 winter tires for the truck. These were on back order at the time of the purchase but they were received without delay when available. My overall experience with OMS was very positive. I would recommend OMS to a prospective buyer without hesitation.
Staff Dealt With
Verified Customer
9 years ago
wonderful!!
The staff and Steve were so wonderful and understanding when I brought my car in the have it flushed. They answered all my questions and took all my calls in timely manner. My car was fixed so quickly especially for bringing it in on a long weekend! Thank you Steve for all your help and understanding!!
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Verified Customer
9 years ago
John was great, he saw things that needed to be done that I would not have thought of. Thanks again John see you in the spring
I really like the service I get from your people they are very professional and know their stuff. I feel that my car is in good hands and never worry about anything. They look after everything. My brother also thinks that your dealership is the best. He has just started going to you, after I told him hope awesome you are. He agrees your people are 100 present the best
Thanks Shirley Hie
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