I went for an oil change and had an overall inspection done. I was told I needed upwards of $2000 of work done. I sought another opinion and was able to get the work done for significantly cheaper and was told most of the items identified as damaged or needing repair were fine and required no work. Overall, disappointed as I felt taken advantage of.
Reply from: North Bay Mazda 7 years ago
Stephanie, I have been in contact with our General Manager, Nick Vrbanac, as well as our Service Manager, Bill Germon, and they have informed me that they explained the reasoning behind the diagnosis of your vehicle. We are sorry for the initial miscommunication and encourage you to reach out again if you have any further questions or concerns. (705)-476-7600
the check up on the car was great but the car wash was awful. There were streaks of dirt running down the sides of the car and the windshield on the driver's side had a large streak of dirt running down it. Also my car was parked outside and left unlocked.
Reply from: North Bay Mazda 7 years ago
Carol, I have spoken with our General Manager, Nick Vrbanac, and he has informed me that he has reached out to offer a complimentary detail! We thank you for your feedback, this is how we improve!
Ian and Nick made everything right to make our first Mazda buying experience a positive one.
Justine was very helpful so we could get the right information she needed to get the financing done as quickly as possible.
The car was ready, shiny, and clean when we arrived.
Thanks so much, North Bay Mazda!
Reply from: North Bay Mazda 7 years ago
You are very welcome and thank you for such a lovely review, Adele! We're happy that you had such a great experience with our staff. Enjoy your new vehicle!
