Verified Customer
7 years ago
Great team helped the deal come together
Working with Derek, Josh and co went better than expected with a strong commitment to get the best deal done.
Straight shooters, none of the usual car selling BS
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT 7 years ago
Thanks for the review Andrew! We're happy that Derek and Josh were able to get you the deal you wanted! Is there a way we could have made it a 5 star experience?
Staff Dealt With
Verified Customer
7 years ago
Great
I like wry much Marlon.
He was very nice and professional.
That's all I wanted to said. You shouldn't ask for more.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT 7 years ago
Thanks for the great review Carlos! We're glad that Marlon could make your experience positive!
Staff Dealt With
Verified Customer
7 years ago
Winter package servicing
When we arrived we went to the service bay, which was difficult to navigate. We proceeded to the service desk and were told we needed to go to the body shop. We went to the body shop and found it was closed on Saturdays. We went to the customer service desk and were told again the body shop is closed on Saturdays. At that time our sales person Marlon arrived and said he would take our car (not sure where as the body shop was closed). We were given the keys to a courtesy vehicle (Pacifica). We found it covered with snow. Filthy on the inside and out. And with nearly no gas. There was no snow brush inside the vehicle so we had to go into the dealership to request one. I would certainly say the experience was disappointing.
Reply from: Eastside Dodge Chrysler Jeep Ram FIAT 7 years ago
We're sorry for your poor experience at our dealership and the courtesy vehicle wasn't up to our usual standards. Please email wecare@eastsidedodge.com and our team will make it right for you!
Staff Dealt With
Verified Customer
7 years ago
Yusuf is a great guy
Awesome experience . Yousuf provide great customer service . I hope he gets what he deserves. I will be enjoying my new dodge truck.
Staff Dealt With
Verified Customer
7 years ago
Had a great experience for the most part
Wanda went above and beyond helping me after I found out my warranty had just expired.My truck is being repaired at no charge thanks to the goodwill of Eastside dodge I really do appreciate that. My only bad experience I had was when I had to deal with the assistant service manager Derrick, this is the second time I had to deal with him he seems to have a chip on his shoulder which made for an unpleasant conversation, he needs better people skills. Other than that my experience was great and would like to thank the service manager Sean for helping me out.
Phillip Eddy
Staff Dealt With