Verified Customer
1 decade ago
Above and beyond
My experience with honda was amazing they work hard to get me the car I wanted at a price I was comfertable with
Verified Customer
1 decade ago
One of the easiest car purchases I have made ever.
As soon as I arrived on the lot I was greeted by Robert. He is so kind and understanding of the needs I had for my family. He made the process so quick and easy! He made himself and his team readily available for us and our questions and concerns. My family and I love our Pilot and will definitely be returning when we are ready for another upgrade!! Thank you Robert and team!
Verified Customer
1 decade ago
Mr.Cong Zheng
Good service, Good deal, Good buy and trading experience,and enjoy good driving .
Verified Customer
1 decade ago
great up until after I bought the car and met with financing
The sales side of things went very well; however, it was after I bought the car and spoke with financing that I had some issues. There were many errors made with my contract, such as how many month I was financing for. Due to these errors, I had to come back another day to sign my paperwork. I felt like I had to triple check everything I was signing to make sure there weren't any other mistakes. It was a very uneasy feeling.
Verified Customer
1 decade ago
Terrible Delivery pickup and workmanship of parts
We went to pickup our brand new 2014 Honda Pilot, as exciting as it was changed when our vehicle was covered with spots of undercoating and not cleaned properly! The 3M seals were not installed properly (I am aware this as not there doing but still). Then after we got this all cleaned up about 3 1/2 hours for pickup, which should not have taken that all we got our keys and left. The next I was installing car seats and a piece broke off the floor where the seats sit on the 2nd row, and about 2 weeks later I was back with the back cover of the 2nd row seat needing to be replaced (clips broke and they blamed my 5 year old for breaking it)!
Everything was fixed but again things shouldn't be breaking that soon on a brand new vehicle.
Reply from: Sherwood Honda 1 decade ago
Hi Rachel: Yes not the way your delivery should go, hate to hear that you weren't looked after on delivery! I would like you to see Merv if those clips break off again, and no it was not your five year that broke them. Your right about those clips, so if you have a chance and some are broken again, we will fix it whenever you call Merv, this should not be your problem. Delivery of a new vehicle is very important to us, so maybe we can do something for you going forward. Best Ron G.M.