BMW London

Excellent 4.8 Write Review
34 reviews on ReviewsiiTM | Latest review 1 week ago
Verified Customer
1 week ago

Exceptional customer service!

I was well taken care of during the process of trading in my lease. Charles Scrooby went above and beyond to find me the perfect vehicle. He worked hard to ensure I was getting all of the features that were important to me in my new vehicle. I would highly recommend him to anyone!
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2 weeks ago

Don’t recommend

I do not recommend this dealership if you are a long distance buyer. I live in Windsor and bought a car from them. They sold me a car with rust on the rims which they said they were going to help me to remove the rust but they never did. The dealership also sent out the ownership by regular mail which I never received it. I am negotiating with them to resend me a replace ownership but the manager Gerry den Boer is to busy to reply my email for 2 days. Now I am just hoping I can receive my ownership as soon as I can.

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Verified Customer
2 weeks ago

Over the Top!

I can't say enough about the experience I had at vehicle pick up. Not only did the sales person exceed my expectation as far as spending time with me on the vehicle features but I was introduced to a number of the staff that really made me feel like part of their family. If that wasn't enough the presentation of the vehicle was OVER THE TOP with an unveiling of my vehicle, picture and trinket gift. I've never had an experience like this when buying any other vehicle but then again, I've never bought a BMW. It's been a few weeks now since I've had my vehicle and I must say I absolutely love it! Thank you Chris and all the staff at London BMW.
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1 month ago

Exceeded our expectation!

We have had the pleasure of dealing with Charles Scrooby over the past two years while purchasing our first ever BMW, then second one and now third BMW! His knowledge, patience and committed customer service lead us to the decision(s) to experience ownership of a BMW, which we have enjoyed and become a repeat customer of both BMW and Charles. Thank you Charles for your kind and honest customer service; it is truly rare to find that these days.
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1 month ago

Excellent service as always from Charles.

We just purchased a new X5 from Charles. This is our third BMW we have bought from Charles and there are reasons we keep coming back. He is always friendly and has a great sense of humor. Most importantly, he is very knowledgeable about the cars themselves and to me, this is important when buying such a complicated, high performance vehicle. Charles is very competent and simply put, he is a professional.
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