5 days ago
Disgusting as an owner of two vehicles from BMW
Disgusting sales experience today would really like to talk with the president Bill Duffield .
Mr. Duffield and I were going to have a conversation a few years ago over some concerns. This is not my first unexceptionable experience with BMW and Mini
I own a Mini Cooper and a BMW.
Disgusted with the treatment I received today in the sales department.
I would expect a call back from President of BMW London before I report this to H.O office BMW.
You have my phone number on file I will be making a call tomorrow if I do receive a call by
12:00 pm Wednesday.
Staff Dealt With
2 months ago
My sales advisor, Cheng Peng was superb. He kept me posted on the status of the order and got me a competitive price. This is my second BMW from BMW London.
1 year ago
I called BMW and they did a bunch of work on my car for free! I was surprised and happy. Thanks BMW. Follow me on Twitter I am Spotnickdacat
1 year ago
Worst experience ever
When we went to pick up a new X3 vehicle, it was not equipped with some of the features that were expressly to be included, hoping that we would not notice. BMW London attempted to defraud us. Do not do business with this dealership. They are untrustworthy and their General Sales Manager does not seem to care.
Reply from: BMW London
I certainly care about this situation.
I did not have all of the facts of the situation, and was waiting to speak with Kyle about it so that we could return with a solution. Understanding that emotions were high.
I returned the deposit with no questions asked, and told Kyle we will figure out a solution asap. I would never force a client to take a car they are unhappy with.
We did not defraud anyone. We are dealing with multiple restrictions from factory due to supply constraints. This was not deliberate.
You can do your research on me, I have a very good reputation working previously with BMW Canada. My customer's experiences are always top-notch, and we take every effort to make a negative experience a positive one - there would be no exception here.
I take it very seriously when someone calls me untrustworthy and uncaring. You don't know me (yet) to make those assumptions. We haven't even attempted to work through this situation.
Please reconsider such a review before working with us to find a solution. I can guarantee when I step in that you will be satisfied moving forward. I hope we get that chance.
1 year ago
Outstanding Customer Service!
A shout out to Chris Yeoman and Greg Smith at BMW London. They went above and beyond. Thank you!