Moncton Honda

I had the 2022 Honda HR-V for a test drive earlier today, 2023 May 27. The vehicle is good but I had the worst customer experience from MATTHEW (Matt) CARTER!!! He’s HORRIBLY RUDE. I read other customer reviews before writing my own, and found out that MATT CARTER had a lot of bad reviews for being unprofessional, unfriendly, and rude!! So Moncton Honda, why is still that person employed in your company? When I took the vehicle for a test drive, after doing all the test driving I know to determine if the vehicle is good or not, I also had my personal mechanic checked it out, and the whole thing took time. Before going back to the dealership, I swung by a drive-thru to get myself something to drink. And this rude MATT CARTER called me asking where I was, so I told him I was stuck at a drive-thru. And he suddenly said rudely “Stopping at a drive-thru is an unacceptable behaviour” and hung up on me!!! And while I was heading back to the dealership, he kept texting me asking for my location. He should be respectful and mindful enough that I was driving and shouldn’t be distracted at all. First and foremost, there was no set time limit when taking the vehicle out for a test drive before I left the dealership parking lot. Every buyer deserves to check the vehicle meticulously before buying it. Secondly, how is stopping at a drive-thru (because I was thirsty) an unacceptable behaviour? Your behaviour instead, Matt Carter, like hanging up the phone on me before I could even speak is unacceptable!! Thirdly, I didn’t know that the dealership closes at 5PM on Saturdays but hey, I was able to return the vehicle before closing time!! So what’s the issue there?!? I didn’t deserve your RUDENESS MATTHEW (Matt) CARTER, and no one does!! You do not own Moncton Honda, you’re just like everyone else there, an employee!! If I would close the sale of that 2022 Honda HR-V, I do not want any single cent from the sale commission to go the that RUDE MATTHEW (Matt) CARTER. And also, I would like to speak to the General Manager about this when I go back to the dealership this coming Monday, 2023 May 29.

Service was great and Rob and other are nice and really helpful when i was looking to buy a car.

They lost a lifetime Honda family owning 6 Honda vehicles. Took CRV in for service at the same time it was due for its annual provincial inspection. Both services had many over laps brakes, suspension, lights, horn and so on. I was charged full price for both services with about 80% overlap. They scan all vehicles when you enter the service area for an alignment check. I was told my alignment needed to be checked. I said no and was told it could result in tire wear. I return a week later and asked about my alignment scan and was told it was great no problems. I picked up my CRV and read the invoice when I got home and it indicated I refused a differential flush. I was never asked regarding this, I called and was told that it is due. I said the point is I was never asked but the invoice stated I refused. I was asked if I wanted my oil changed with tire change. I said no I am going by the oil life monitor which Honda recommends. I have done this with my other Hondas as well. The invoice said I refused the oil change. I did not I told them I was going with what Honda Canada recommends. While changing my summer tires over to winter tires I was told my summer tires need to be replaced as they are at the minimum. I was given a price for 4 tires and told this was a limited-time price. I came home and checked and my summer tires only had 20K on them. I emailed the dealer and it was only then I was told of a Honda tire service bulletin regarding premature wear on the tires. If I purchased the recommended tires from Honda they would be discounted 50%. I was never told this until I called and complained. My confidence in this dealer was lost and I was told by them to go to another Honda dealer. The closest dealer was 3 hours away. We sold our CRV to never again go to that dealer.

Found the staff helpful and friendly. My questions either by email or phone calls were answered quickly and to my satisfaction. The long wait for my new Touring Hybrid was worth it.

Zach was very good and we had the sale done in great time, he was also very good in following up