Verified Customer
7 years ago
Excellent
My experience was excellent good customer service I would recommend Paul Steeves to any of my friends and family members
Staff Dealt With
Verified Customer
7 years ago
Oil Change and Safety Inspection
Yes my car is 4 years old but it only has 30,000 KM's on it and outside of Honda I get it maintenanced. I took it to Honda for an Oil Change and MVI. They told me my back brakes were gone and $406.00 later it passed inspection. I get my tires changed every season and always ask about my brakes. Every time I was told "Tammy you only have 14,000 km's or 23,000 km's or whatever, you have not even broken them in yet." Also, I was told my front brakes would probably go first but here it is my back ones is what I needed to pass inspection." They said they were putting Honda parts on and they are more expensive but they last.. Obviously they don't last if they were wore out at 30,000 km's. I feel I was taken because I am female and probably wouldn't question it. I am questioning and I have talked to my personal mechanic. Either the brakes were faulty to begin with or they should not have worn out with 30,000 km's. Yes, I asked for my brakes back but who knows really, did they give my my brakes or someone else brakes. The $406.00 is highway robbery. If I had known what I know now I would have told Honda to put a rejection sticker on and I would have gone elsewhere. I would appreciate your input.
Reply from: Moncton Honda 7 years ago
Hi Tammy,
Thank you for taking the time to write a review of your experience at Moncton Honda. We are sorry to hear that your experience was less than satisfactory. While you are correct in assuming that your brakes should have lasted more than 30,000kms it is important to note that this is provided that you perform the factory recommended maintenance. Our staff are very diligent in recommending that these services be carried out and according to your service history here at the dealership you had declined all of the recommended brake services. Not servicing your brakes greatly increases the likelihood of deterioration of the components causing them to require replacement or repair sooner than expected. We would not give you worn out parts from another customer's vehicle, we do not conduct business that way, we never have.
Again, we apologize for not meeting your expectations, Should you have any further questions please feel free to contact our Service Manager, Kevin and he will be happy to answer any questions that you may have.
Staff Dealt With
Verified Customer
7 years ago
My wife asked that the wipers be replaced. THEY WEREN’T.
My wife asked that her wipers be replaced but they were not. I think that is very poor service. It doesn’t take long to replace wipers. Very very unhappy. Looks like your technicians don’t listen to your clients instructions.
Reply from: Moncton Honda 7 years ago
Gilles,
Thank you for taking the time to leave us a review of your experience at Moncton Honda. We are so sorry that we forgot to install those windshield wipers for you! We will have a staff member come to your house to install these for you right away!
Thanks.
John Brushett Jr.
Sales Manager
Staff Dealt With
Verified Customer
7 years ago
Pleased with my experience
Normand was really helpful and not too pushy. He let me make a good decision by presenting me the different options available to me.
I would definitely do business with him again!
Staff Dealt With
Verified Customer
7 years ago
[ MONCTON HONDA ] - 2017 HONDA CIVIC LX
Friendly staff, great service...salesman Shawn Roussell top notch, great to deal with...great car.... I would recommend Moncton Honda to anyone looking for a vehicle..
Staff Dealt With
