Bank Street Kia

On June 11 my wife and I decided to drop in to inquire about a car with no intention to buy that car that day. But the sale person we met that day was so excellent at convincing us that we left there with a contract. we were so happy with the deal that we started discussion about purchasing a second vehicle. the sale person we met was Younes and his manager that day was Sunny Chadha

Absolutely a dream from start to finish. Ernest Amaning-Kwateng was so kind, thorough and professional attending to my needs in such a difficult time (COVID-19). He managed everything effortlessly and that is why I continue to deal with this dealership. Sunny Chada ( finance manager) was also a dream to work with giving good advice and making it possible to purchase a beautiful new car. Once again Bank Street Kia came through for me.

We traded in our 2015 FWD Kia Sportage for a brand new AWD 2020 Kia Sportage without losing anything from the trade in value. Our sales rep was easy to deal with, and there was little to no sales pressure (just a lot of waiting). We provided our price point, and they met it. The test drive was smooth and professional. Everyone we dealt with felt a bit more honest than the typical car dealership. We loved our first Kia, and were glad to stay within the Kia Family thanks to Kilawri Kia when our vehicle needs changed.

Just bought a car from Bank St Kia- Kia Forte EX. Brian Saad served me and was great! I highly recommend them, great service, great car!

Aggressive, rude and dishonest sales propositions pertaining to trade-in. We (I and family) had a terrible experience with Bank Street KIA. Sales guy Kai reached out to me multiple times offering an upgrade on my existing KIA Sorento at "Dealer Invoice" cost. After me telling Kai, multiple times, that our family could not afford an increase in our monthly KIA payment, another sales rep called offering a new Sorento at $100 per month more than what we were currently paying. When I told him no way he (KIA Rep) HUNG UP IN MY EAR WITH MY WIFE AND SMALL CHILDREN LISTENING. My wife's instinct was to lodge a complaint regarding the aggressiveness and rudeness. Ironically, that same salesperson called back within 5 minutes stating the upgrade would be made to happen without cost increases if I would come into the dealership as they considered me a loyal customer. Leary, I took the appointment, went in, and the same storey repeated itself - with the best option significantly higher than what I was already paying. I asked to speak with the manager about this BS (bull shi**) and the manager aggressively throws me out of his store stating, 'I can make a deal at the previously verbally agreed upon price but I won't because I don't like your tone'. OK SIR, for your information, KIA set the tone when you hung up in my ear in front of my family while we were driving on our family vacation (insisting on what we already stated was not possible for us). It's hard to trust an operation that says one thing but does another as part of their business model. We'll, I guess we'll have to take our business elsewhere next time. Beware.