Myers Orléans Nissan

Excellent 4.7 Write Review
515 reviews on ReviewsiiTM | Latest review 7 years ago
Verified Customer
7 years ago

No follow through

I was promised a vehicle for my work, with the accessories I need to do my work properly and safely. The vehicle was not available for several weeks beyond what I was told. The vehicle was then delivered without the owner's manual, and without the tonneau cover that was included in the deal. No one informed me that it was not the proper tonneau, I was left to point this out myself, as though it were hoped that I wouldn't notice. In the TWO months since I've received the truck I've visited the dealership to discuss the issue (and to get the refund back from my deposit that was only given two weeks after delivery upon my request). I've also sent several emails to give specific details about the issue (cheap tonneau cover, installed at dealership, coming off as I drive on the 417 the day I pick up the vehicle), and I have sourced the appropriate tonneau and offered to order it or give contact information for the supplier. In every email I have been polite but stressed that this is an URGENT issue so that I can safely do my work. I cannot have a tonneau cover with flimsy latches, flying off on the highway while I drive hours in a day. I have received no response in the past month and have been too busy to drive the 30 minutes into the dealership again to 1) get my owners manual (can these not be mailed?!!!) and 2) to once again request that I am given the vehicle with the tools that I was promised. I was all but begged to bring my business to Myers Nissan from other competing dealerships. As soon as a deal was made, the service ended.
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
7 years ago

Faulty vehiclej sold to a customer?

I purchase a car and was told it was new car even though it 9,000 kilometers on it. I picked up the car on a rainy day. It was afterwards that I noticed the car was dirty, it had not been cleaned at all, and the front of the car was scratched. Does not seem like a new car. The car was returned and it was properly cleaned. As it was being returned to me, I noticed it was scratched on the passenger vehicle. I left the car, and it was addressed. Does not seem like a new car. A couple of days later, I noticed the brake were not smooth, they were shaking, a bit noisy and the car was swerving when braking. I was told brakes were new and the car needed to be driven. In addition, there is a jingling noise on the passenger's back side of vehicle. That noise has gotten louder. The brakes have gotten worse, and the car shakes when stopped/idling at a light. This cannot possibly be a new car! your company would go out of business if it sold cars such as this. Did Myers Nissan lie to me and sell this car knowing the issues? Until there is proper and appropriate redress. I will remain unsatisfied. As it stands now, I feel I was lied to., and I am concerned .
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
7 years ago

excellent

Our experience was first class. Friendly,professional service from Yves and Mike . They focused on the facts and provided complete details to unable to us to make a decison on the purchase of the Rogue..
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

Verified Customer
7 years ago

So far so good, I'm, new to Myers so we will see what the future experiences are like

New to the Myers family but so far so good,lets see what the future services are like for me with the new Titan
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

7 years ago

Great service

It was a great experience and Meyers didn't make it as challenging of an experience as I had expected. Answered my concerns and was open to discussions. Friendly staff in every department that I have dealt with so far! I would highly recommend!
Staff Dealt With

Are you sure you want to flag this review?

Cancel Flag Review

You must have a Reviewsii account to perform this action.
Register | Login