Empire Auto Group

Good afternoon Lee, We appreciate all of our customers' reviews and we thank you for taking the time to leave us one. We are sorry to hear that you were unsatisfied with the service you received from our auto shop. The vehicle you had purchased was 11 years old with over 250,000 KMS on it at the time of purchase, and with vehicles that old and with that much mileage on them, there is an expectation that frequent service will be required. We always strive to ensure that our customers make an informed decision when purchasing a used vehicle from us. You had brought your vehicle in with complaints of an oil leak, antifreeze leak, and tire alignment issues, and we fixed each item at no charge to yourself. It is not in the interest of our mechanics or our dealership as a whole to attempt to run out our 30-day warranty, and we have frequently shouldered the costs of repairs for customers who had brought a problem to us after their 30 days have expired. We've also been determined advocates for our customers in terms of warranty coverage with third-party companies, such as negotiating on their behalf to get parts covered that are not included in their warranty. On multiple occasions, we have even covered the difference between what their warranty covers and what the actual cost of service is. We have a generous rewards program for customers who refer people our way and that program would not be a success if we were, as you claim, liars and deceivers who are not interested in resolving our customers' problems. We wish you all the best, Empire Auto Group.