Tony Graham Lexus

It was pleasure to have Hong Fu as our sales associate. She is professional, genuine and helped us to choose the car that fitted out needs and budget. She is driven to deliver great customer service that will lead repeat customers. I will contently be happy to come back to Tony Graham Toyota and provide referrals. Thank you Hong, you are the best.

In late October I signed an agreement to purchase a Lexus CT200H. Upon signing I was informed that I should receive the vehicle before the end of November. Fast forward to mid-December and I reached out to Lexus to understand status of the delivery date only to be informed that it remains in production and could take 6-8 weeks before delivery. I was given the option to purchase a "test" car in stock (250 km), same colour with additional features, at a discounted rate, but much higher than the base car I requested. The other option I was provided is to shoulder half of the shipping cost of a matching vehicle located in Vancouver. I find it difficult to understand, in this day of predictive inventory management systems that the 2-3 month delivery timeframe wasn't known upfront and communicated to me. Lexus prides itself on customer satisfaction and my experience to date has been one of frustration. All requests for updates on delivery status have been made by me. If there is going to be a delay I would expect Lexus to proactively contact me to inform me of the situation. I also don't believe that I should shoulder half of the cost of shipping the matching vehicle located in Vancouver when the committed delivery date has not been met. I plan to talk directly to the manager to see if there's a fair and reasonable resolution to this issue. I will provide a follow-up to this review when there's an outcome, and hopefully, a resolution to this. This is a case of over-promising and under-delivering, not a good start to my experience with Lexus.

Lately we bought a pre-owned ES 350 at Tony Graham. My wife and I being very close to eighty, David Tran made the experience smooth and positive. It was a pleasure to deal with the thoughtful David and the service provided by him and Tony Graham made this a worry free experience. P. S. The car is a pleasure to drive

I've purchased numerous vehicles from Tony Graham Lexus and considered myself a loyal customer who religiously followed the servicing schedule set out by Tony Graham Lexus. Recently I experienced an issue when servicing my Lexus RX350 at Tony Graham Lexus. During a scheduled 120,000 Km service Tony Graham Lexus replaced a front wheel bearing which had earlier been replaced (5,300 kms) by a competitor. The repair was mistakenly authorized however I strongly feel it was an unjustified repair...I explained situation to Tony Graham Lexus Service, the Service Manager and our Sales Executive without satisfaction. Our last recourse was to email mgraham@tonygraham.com however no response. There was zero acknowledgement of ownership for the situation from any of the Tony Graham Lexus team. I was not looking for a 100% refund but did expect Tony Graham Lexus would ensure I remained a satisfied customer. In the end customer satisfaction didn't mean all that much to Tony Graham Lexus.

Dealing with the guys at Tony Graham Lexus was an awesome experience! Thanh was helpful and made the process of getting through the paperwork fast and painless - all the better to get me in my new car faster! I'd definitely recommend anyone looking for a new car to see the guys at TG Lexus and let them get you in a car you'll love!! I'll be back for my next one for sure!