Tony Graham Lexus

Tony Graham Lexus (299 W Hunt Club Road) During the worst part of our covid-19 pandemic, my wife and I went shopping hoping to buy a new Lexus. We had barely entered the dealership (Tony Graham Lexus: 299 W Hunt Club Road) when a salesman walked over to us. There was no friendly greeting or welcome from this salesman, he went straight to business sizing us up like we were walking wallets. This salesman wouldn't help us right away. After a moment of his silly small talk (gibberish), he asked me where I had parked my car and its exact location. I actually started to think this salesman was seriously mentally ill, because at first, he was totally incoherent. Initially, I didn’t say where my car was parked, but it readily became apparent he wasn’t going to discuss selling a new vehicle until I did. This salesman said to me, “I need to know where your car is parked. Some people park in spots where they shouldn’t.” Upon telling him where my car is located the salesman ran outside, found my car and recorded the license plate number on a piece of paper. When this salesman came back into the dealership, he didn’t believe it was my (expensive) car parked in front of the building. Standing about thirty feet away, the salesman demanded to know my license plate number. After looking at his pad he very quietly said, “I know you have money. I can help you.” Next much louder the salesman instantly said, “I can help you.” I’m sure the salesman didn’t realize that I have good hearing and can lip read very well. I totally heard what he was thinking, but possibly didn’t intend to say out loud. Next, the salesman demands that I show him my drivers license or he won’t help me out. The salesman said, “I have to know who I’m talking to.” While I did state my full name, that apparently wasn’t good enough for this evil salesman. First, he checks my car to see if I “have money”. Now he wants my name and address to ‘Google Street View’ my house to get an idea of how much money I may have. Next, the salesman asks, “Is this your current address? Do you rent or own the house?” Also, once the salesman has my name, he can make detailed notes for future sales tactics and pitches if I come back later to buy a vehicle. Trying to move forward I told the salesman, “I’m interested in buying a (new) Lexus.” The salesman started asking me all kinds of crazy questions, such as: “How are you going to pay for the vehicle? We can finance the car. Who is the car for? Why didn’t I buy my previous car at his dealership?” I told the salesman, “I’m looking for a second vehicle.” He said, “You have to trade-in your car.” I said, “I’m keeping my car.” The salesman replied, “I can’t sell you a car unless you trade-in your car. I don’t know what you’re going to do with the Lexus.” (Some people may not know, but during our covid-19 pandemic many dealers refused to sell vehicles to customers unless they were financed and/or had a trade-in vehicle. This is because, during the pandemic due to supply chain shortages of new vehicles, some people were buying new cars and selling them on-line for thousands of dollars over their retail prices.) At this point the conversation was going nowhere fast, so my wife and I hurriedly left the dealership. Maybe this salesman thought that I wasn't swift enough to pick-up on his disgusting conversation (lies, manipulation, rudeness) and behaviour. My wife and I left the dealership without buying anything or even looking at any vehicles, due to what happened to us. Since this is how they treated potential customers, we won't be going back there again, ever. I would have given 0 stars, but the lowest rating possible is 1 star when leaving a review.

Tony Graham Lexus (299 W Hunt Club Road) During the worst part of our covid-19 pandemic, my wife and I went shopping hoping to buy a new Lexus. We had barely entered the dealership (Tony Graham Lexus: 299 W Hunt Club Road) when a salesman walked over to us. There was no friendly greeting or welcome from this salesman, he went straight to business sizing us up like we were walking wallets. This salesman wouldn't help us right away. After a moment of his silly small talk (gibberish), he asked me where I had parked my car and its exact location. I actually started to think this salesman was seriously mentally ill, because at first, he was totally incoherent. Initially, I didn’t say where my car was parked, but it readily became apparent he wasn’t going to discuss selling a new vehicle until I did. This salesman said to me, “I need to know where your car is parked. Some people park in spots where they shouldn’t.” Upon telling him where my car is located the salesman ran outside, found my car and recorded the license plate number on a piece of paper. When this salesman came back into the dealership, he didn’t believe it was my (expensive) car parked in front of the building. Standing about thirty feet away, the salesman demanded to know my license plate number. After looking at his pad he very quietly said, “I know you have money. I can help you.” Next much louder the salesman instantly said, “I can help you.” I’m sure the salesman didn’t realize that I have good hearing and can lip read very well. I totally heard what he was thinking, but possibly didn’t intend to say out loud. Next, the salesman demands that I show him my drivers license or he won’t help me out. The salesman said, “I have to know who I’m talking to.” While I did state my full name, that apparently wasn’t good enough for this evil salesman. First, he checks my car to see if I “have money”. Now he wants my name and address to ‘Google Street View’ my house to get an idea of how much money I may have. Next, the salesman asks, “Is this your current address? Do you rent or own the house?” Also, once the salesman has my name, he can make detailed notes for future sales tactics and pitches if I come back later to buy a vehicle. Trying to move forward I told the salesman, “I’m interested in buying a (new) Lexus.” The salesman started asking me all kinds of crazy questions, such as: “How are you going to pay for the vehicle? We can finance the car. Who is the car for? Why didn’t I buy my previous car at his dealership?” I told the salesman, “I’m looking for a second vehicle.” He said, “You have to trade-in your car.” I said, “I’m keeping my car.” The salesman replied, “I can’t sell you a car unless you trade-in your car. I don’t know what you’re going to do with the Lexus.” (Some people may not know, but during our covid-19 pandemic many dealers refused to sell vehicles to customers unless they were financed and/or had a trade-in vehicle. This is because, during the pandemic due to supply chain shortages of new vehicles, some people were buying new cars and selling them on-line for thousands of dollars over their retail prices.) At this point the conversation was going nowhere fast, so my wife and I hurriedly left the dealership. Maybe this salesman thought that I wasn't swift enough to pick-up on his disgusting conversation (lies, manipulation, rudeness) and behaviour. My wife and I left the dealership without buying anything or even looking at any vehicles, due to what happened to us. Since this is how they treated potential customers, we won't be going back there again, ever. I would have given 0 stars, but the lowest rating possible is 1 star when leaving a review.

We picked up our Lexus NX300 today. Given that it had a previous owner, it came to us beautifully cleaned and detailed, and waiting for us in the showroom with a gorgeous bow on it. We were very pleased! Our salesman, Dwayne Neilson, was knowledgeable, professional, courteous, and extremely pleasant - a pleasure to deal with; there were no high-pressure sales tactics. We highly recommend him. Tony Graham Lexus not only met but exceeded our expectations.

I was very impressed with the service and in- depth knowledge of my sales agent Tan Vo. He provided answers to all my questions as i started my search for a new car. The no pressure sales approach was appreciated. After visiting 3-4 other dealerships, i returned to Tony Graham Lexus. Tan readily got the car stationed in front for my test drive. The negotiation process was not "painful" and all the paperwork was efficiently processed. Tan even changed his day off to accommodate my schedule. Thank you!

Went in looking for a LX or GX . The uninterested salesperson said they had a GX but said they like to sell them overseas as they get full retail. Showed it to me ; 3 minutes, then told me it was a Lexus customer weekend and had to get back to the showroom. I guess a trip to Montreal or Toronto is needed to get one!!!!