Kelly Flannigan

The service was good, however didn't receive the car wash that was in the package that was offered. Thanks Wayne

When making the decision to purchase my vehicle at Murray Hyundai, I asked specific questions regarding the warranty. I wanted to know whether the dealership would look for any issues and resolve them if I brought them up. Assured they would, because they get paid by Hyundai for finding any defects, it set my fears to rest. Now that it is purchased, my engine is making a different sound than when it was brand new. But the dealership gives no support. "How is it different?" they ask. I run the car for them, I ask to compare it to a new car sound. How would I describe the different sound in an engine? They're on a lot full of Hyundais, compare the sound. They are the experts, not I. I ask if they can take a look. "We can," they say, "but if is not a defect you have to pay for it." Reasonable. But who determines if it's a defect? They do of course. So the engine is obviously sounding different now, and their ears can't apparently tell, even with an entire lot of cars to compare it to, so its extremely unlikely even if I get it checked out they'll 'find anything'. I'm just really, really disappointed and feel lied to. If you're not going to have my back, don't pretend that you do.

I was extremely dissatisfied with my experience for my last oil change at Murry Hundai. When I dropped off my vehicle, I was told it would be 45-60 min wait. After an hour, an employee told me that they accidentally took another vehicle in instead of mine, and that it would be another hour wait. So instead of an one hour oil change, I ended up waiting 2.5 hours. I doubt that I will return to the dealership for another oil change.

I'm still not happy at all for being charged $65 on a warrantable vehicle to be told my cabin air filter was dirty. This would have taken your technician all of 60 seconds to identify. When I signed off acknowledging extra charges may apply if the problem found wasn't under warranty, was the understanding that after the diagnosis phone call if I decided to move forward with the repairs I would obviously be charged. It was not clearly stated that this charge would apply for simply looking over a vehicle that's barely 2 years old. Extremely poor customer service and even worse was I wasn't able to speak with the manager directly.