My servicing encountered a problem when a new replacement part was defective. The Service Advisor, Eric Bouchard, kindly arranged a loaner vehicle for the extra day.
Overall Mr Bouchard was superb. Everything was well explained in a very courteous professional manner.
All aspects of my recent servicing were excellent.
Bruce Bailey
Reply from: Audi Ottawa
Hi Bruce,
We are very pleased to hear Eric was able to support you through the process and to hear you has an excellent experience when servicing with us.
We are always here for you anytime you need us and we look forward to continuing to do business with you over the years to come.
Happy Holidays!
Your Team at Audi Ottawa
Poor after sales service. No loaners ever and impossible to have urgent appointment for safety issues that are urgent especially at this time of year having no heat to defrost windshield and windows. They don't treat according to the Audi vision of class and premium just treated like a corner street garage
As a repeat customer, Brian Peck, greets me by name and knows my preferences. Buying a new car was quick and easy. When i picked up my new car, I met Phil Tessier. Great personality; extremely knowledgeable--so i really enjoyed getting to know my new car.
Reply from: Audi Ottawa 7 years ago
Hello David,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Ottawa
I had an excellent experience at my last service, the service advisor was very efficient and professional, and your shuttle drivers go above and beyond to make customers feel welcome.
Reply from: Audi Ottawa 7 years ago
Hello Nicolas,
Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us! We look forward to having your continued business.
Sincerely, Audi Ottawa
my q5 was to have body work done and i had been told t would be 5 days.
it took 8 business days to complete the work, 10 days without my vehicle.
despite the extra time that was needed to work on my car i was never phoned to inform me of this. i had to phone to find out when my car would be finished.
i found this to be completely unacceptable.
Reply from: Audi Ottawa 7 years ago
Hello Jennifer,
Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Body Shop. We would like to speak with you further on this matter. Please contact Luc Larocque at 613-746-3533 or llarocque@markmotorsofottawa.com
Sincerely, Mark Motors Body Shop
