Your Friends at Audi Mark Motors of Ottawa

My Sales Guy made the appointment for me and had communicated to the service department that I was getting winter tires installed on the car and at the same time to look at a couple of minor things. First, the Service Rep had incorrect information on the account (NBD). Then the Service Rep said I had to pay for the install even though I explained that the tires and installation came with the purchase of the vehicle. The Service Rep had to get assistance from another colleague to see if my statement was accurate. On top of that they wanted to charge me for their time if they couldn't find a fault with the vehicle. The main issue was that I couldn't replicate the issue with smart key not recognizing that its in the car every time. With spending so much money on the car...they are "nickel & diming". Anyways, what should have taken 15 minutes to check in and drop off my vehicle took over an hour & a bit just to get in the shop. At least I had a loaner for the day. I hope I don't get the run around and or trying to make me pay for things that should be included under warranty and Audi Care.

We had a great experience arranging a lease for a 2019 Q5. Melanie and team we're very helpful and easy to work with. The delivery experience was awesome as well. We learned a lot and were treated very well.

When I obtained my car, all went very smoothly and they were very courteous. On top of that, I contacted them afterwards because I had questions about certain features and they were very helpful.

The delivery of my new Audi went well and was a very positive experience. Calli went through the car with me and answered all my questions.

Service was excellent! After an initial disappointment sales staff Blair Malis and sales Manager Paul Renaud worked very hard to ensure that I was a satisfied customer. I appreciate the efforts that they made to ensure that I was happy with my purchase.