As a service writer Crystal is efficient at her job also recommending of future services to be combined at a later date to spread out the cost which I liked. I mentioned to Crystal that I had given up on the side steps of my GFX, in the of spring may 2013 they were replaced due to the chrome was peeling off the replacements steps were damaged also, what appeared to be thru shipping, it was reordered when they got the steps they were too long for my truck in the summer of 2013 and haven't heard anything since. Crystal has reassured me that she will do the follow up on the GFX steps, anxiously waiting Len Chevrier
I was supposed to be leaving my car overnight. My husband got called out of town. SMP said they would give me a car to use because I don't live in Saskatoon. When I got there, Crystal started doing the paperwork right away. When she realized what had to be done to my car, she got it fixed right away! I waited about 20 minutes and they were done! It was really great service!!!
Very helpful, friendly and efficient.
Took the time to explain what the recall was for and how long it would take to be fixed.
Shuttle service was also very efficient.
