The car had minor scratches and was not clean when the delivered.
The car had minor scratches and was not clean when the delivered. Windows were dirty and the paint was covered with theresidue of the white stickers that protect the car during shipping. In fact, the residues are still there as little black sticky lines. The manager assured me that when I brought the car a few days later that it would all be dealt with then and the car would be fully detailed. It was not. Just the scratches were dealt with. Thanks.
I purchased a used Mazda 3 Sport at the Barrhaven Mazda. Lack of communication I would say is the biggest problem. I was initially told by the salesperson that the small dents in the front of the vehicle would be fixed by the time I picked up the car. When I did pick it up he said that's not possible with a used vehicle and didn't the manager speak to me. I expressed my concerns and the manager stepped in an indicated that I could bring in the car to have it fixed. I brought the car in on a Thursday and waited for 30 minutes for the shuttle - no shuttle was available so one of the workers gave me a lift. When I brought the car in - the service person noticed that the fog light had an issue and said it would be fixed as well. When I picked up the car I was advised the part was not available and would have to be ordered. Ok - part was supposed to be in by the following Monday, now it's Wednesday aft. and no followup. Have left a message as service didn't pick up. Also I had put a $1,000 deposit down which I received back a couple of weeks later minus the plate renewal charge. No breakdown on the receipt so I called the Accounting Dept. and left messages with Marion (Maryanne sp.?) twice over a period of a week - no reply. When I called again they transferred me to a different person who said they are not allowed to speak to customers and I should go through my manager. Well, surely someone could have referred my messages. I was transfered to someone names Lee who advised what the breakdown was. All in all not a big deal - things have been resolved for the most part but I feel the whole process could have run smoother.
