It was difficult to book an appointment. My calls were not returned and I had to call 3 times. The service was done efficiency. I was informed of what was going on with my car.
Reply from: Palladino Honda
We apologize for the difficulty with booking an appointment Helene. Thank you for sharing your feedback with us.
Salesperson was helpful and honest. Did not pressure my wife and I to make a purchase. Provcided ample information on the CRV-W to enable us to make a decission.
Reply from: Palladino Honda
Thank you so much for your amazing feedback Joseph! We appreciate your awesome compliments.
I was disappointed with the service, as I bought my car two years ago with extended warranty and have experienced many problems. I brought my car into the dealership to make repairs, where the weathering strip around the windshield and windows on the drivers and passenger side is peeling, the drivers visor hangs down, the drivers heated seat does not work and the plastic clip above the windshield on the passenger side is coming off. These issues with the car should not happen within two years of purchase. I was informed that the extended warranty I bought does not cover any of these issues and I have to pay the expenses. I have already paid enough for the car and bought extended warranty in order not to have these issues. I have talked to the manager Cody and Pat, and I have tried to contact them again but they keep avoiding me and have not called me back to solve this problem. I am ready to file a complaint claim to OMVIC to resolve this issue.
Reply from: Palladino Honda
Maria, unfortunately these items are not covered under the extended warranty you purchased, when you purchased your pre-owned vehicle two years ago. We can confirm that you have discussed the situation with management and did not accept our resolution. Should you wish to discuss the situation further you may contact our General Manager Lee Mulligan at 705-673-6733.