Dan Strong

The service was excellent. The sales staff were extremely knowledgeable and personable. Everyone went above and beyond to get the vehicle and insurance ready ahead of schedule.

My starter froze from driving over puddles, so it wouldn’t start. I was informed several times by a woman over the phone that it was absolutely not a Honda problem. She told me to get my vehicle to a heated garage, something that was not possible considering my vehicle wouldn’t start, and also considering I do not have a heated garage. I left voicemail messages and never received a call back. I called a tow truck service (provided by Honda with my package), they showed up and told me they could not tow my vehicle from my driveway because their truck was too big. I eventually had my vehicle towed to Honda, where they had it for some time. I was without my vehicle for almost a week total and had to find rides to and from work. I was not provided a rental as they were apparently “out of rentals all over the city”. This was a Honda problem through and through and I expected them to help in some way. I was not provided a demo from the lot, nor a rental. I was basically told to figure it out myself. The only person who actually took time to talk to me and explain the situation was Dan at the service desk. I purchased a new vehicle, purchased all the extra protections, and still was left without a vehicle for nearly a week and had people telling me to figure it out. I understood that this was happening to many new models and the service department was extremely busy, but I’m extremely dissatisfied with this situation.

70 minutes for nothing but an oil change is a little long to wait, especially when you have an appointment booked and there are practically no other customers in store. A quicker service would be ideal

My Honda was brought in for a recall of Engine Oil dilution. Updated software needed to be installed. I was greeted with a smile. Gentleman was pleasant and professional. Arranged for me to be dropped off and picked up. The job was completed on time as quoted. Good Job

Work done in a timely manner. Friendly and courteous staff. Coffee available and transportation home while the work was being and back again when completed.