Dan Strong

As usual, I had no issues with the service experience. Work was finished ahead of time and without any problem.

Oil change turned into a million things that need to be fixed. Dan in service gave me my best course of action, and steered me in the right direction. Thank you!

Sincere thanks to the Palladino Service Team for the prompt and courteous service - I was able to call to book an appointment that morning and drive away later in the afternoon knowing my block heater checked ok. Special thanks to the Service Scheduler, Dan, the Service Advisor and to the tech who worked on my Honda. PH

I had a tire repaired under the palladino promise and was very content with the service. Thank you for taking care of it.

My vehicle was brought into the dealer for a misfire in the #3 cylinder, which happened to be covered by a bulletin released by Honda. The cylinder walls were damaged so they had to replace the block. When they ordered the block, it was in short supply and had to be put on a backorder. So it would take a week and a half before they would receive the new block. Which is understandable, as they have no control of that. But instead of preparing my vehicle to receive the new block in the meantime, they let it sit there for a week and a half and did nothing to it. When the block came in, that's when they decided to tear my engine apart. Then they had to send the cylinder heads to the machine shop, which took another 2 to 3 days to get them back. The part I don't understand is why they didn't tear the engine apart while waiting for the new block to arrive. The cylinder heads could have been sent to the machinist and sent back long before the new block even got there. Then when installing the new block and machined cylinder head, something went wrong and the head was then unusable. So now they had to order a new head. And whatever happened destroyed the timing I supplied (the dealer put a new one on at no cost to me). Luckily the cylinder head was not on backorder so they received that fairly quickly. After a couple of days of receiving the new heads, they finally finished the work on my vehicle. At this point I had been without my vehicle from Dec. 4th 2017 until Jan. 5th 2018. That's 4 weeks...... And now I've back in my vehicle for about 2 weeks. And I've noticed my fuel consumption has doubled, if not more. I've on my driven just under 900Km since I got my vehicle back, and it has burned through 2 And half tanks of fuel. Before I bought it on for the misfire issue I was getting between 700 and 800 Km per ONE tank of fuel. And their someone at their establishment has bent my front fender, and nothing was mentioned about that. I want to bring it back to at least have the fuel cusumption rectified, but I'm worried that I would be without my vehicle for another long period of time.