Dan Strong

Great Job Dan, Thanks. Only thing Palladino Honda could do to make it a true "five star" experience would be to wash vehicles that are in for a min amount of service.

Besides owning a Honda giving me a great piece of mind, services performed on it is just as equal or better.

The fact of the matter is I had a 9:00 am appointment for a recall & service B & did not receive my car until 4:00. When I was in at 2:00 pm to pick it up. ( after all 5 hours should of been sufficient to do the work it was there for ). To find out that my car had not even been in the shop yet. So what is the point of having an appointment. Whether you are waiting in dealership for your vehicle or not. There is a big problem with the way that appointment s are scheduled. Also when I booked the appointment I was told that the recall would be done as well as service B. & a complimentary wheel alignment would be done. So with that being said when I finally got my car back the service advisor said. “ we did a wheel alignment “ free of charge for all the misunderstandings that took place with my appointment. Well no you didn’t cause that was part of the original appointment. Needless to say. Not a happy Honda customer here. Although your oil change is a decent price. It’s not worth the hassle that comes with it.

Dan at front desk was great but everything else was a nightmare, thank God for my loaner vehicle or I'd be losing my mind. My vehicle came in for engine light and an oil change Friday morning March 16. A week later I got it back to a strong vibration and clicking sounds and brought it back. It's still there! Dan was great to deal with definetely not his fault but the rest of team and dealership is a nightmare. If there was another Honda dealership in town I'd be going elsewhere. Thank God I paid for extended warranty or you'd be trying to charge me thousands of dollars.

Dan & Kara did a great job ensuring my vehicle was serviced and ready when promised. They are always friendly and professional.