Dan Strong

The first time I brought in my Honda Accord 2015 for air conditioning not working, your staff could not find the problem. When I return, they say it is obvious that a rock hit my condenser and it is not covered. This happened to my Honda CRV, obviously Honda needs a better system to protect air conditioning and to cover it with the warranty. My father's 2000 ford has air conditioning and so does my 2005 Nissan. Will need to find another dealership!

Industry standard for transmission flush is 60,000 miles or 100,000 km. The car has 65,000 km. This is the second service that this was recommended! My son is a vehicle test engineer and saw pictures of serpentine belt. He said it was not required to be changed.

service started with an oil change and B service to my vehicle. Dan also mensioned that the transmission service was due so I said OK since my mileage was at 98,000 k's. He then informed me that he could slip in timing belt change since it was near the required mileage and he had some time available to fit it in. I was again called that since they had the engine appart he could save me labor costs to change the serpentine belt since they had to remove it to do the timing belt job. Anyway the vehicle was ready for me to pick up and still make my Lions meeting .Thanks Dan and Palladino Honda. Bruce Kutchaw

Good. Good Good good

Good afternoon, First let me say that Dan Strong was certainly not the issue in my eyes, he unfortunately was just the Service guy that stuck with my appointment that day. My wife and I were scheduled to have our winter tires replaced with our Factory rims and tires we stored at your location (having bought this Winters from you it was offered as part of the package). Dan reviewed our profile on the Pilot and had some suggestions for things to be done that he thought were important in order to keep our Warranty up. He informed me about changing the fluids on the AWD system as it was due (there may have been a few other things) and he offered us an alignment check on the vehicle which Honda was offering for free. So originally we were quoted $200 and change for the service which I agreed too. After about an hour he told me that he had some back news, that the quote he gave was actually an error (hey we all do it) and said it would be well over $500 as the price of the Liquid to replace the old stuff was a lot more due to it being a newer Pilot version. I told him to hold on and I would talk to my Wife about it. So while I was waiting to hear back from my wife, he tells me some more unfortunate news. That the Tech servicing our vehicle had already removed the fluid so basically this left me in a no choice situation. Again no fault of Dan who was understanding and compassionate about the issue. Dan told me he would speak to the Department Head and get back to me. After a few moments he came back with even more disturbing news, that there was no fluid at the location to even replace what had been drained from the Pilot. Dan informed me that they would get me a Vehicle for the week as I came from Timmins to have the service done and was on my way to the Sault for the family gathering. After speaking to my Pregnant Wife and explaining what was happening (and trying to keep her from killing me) Dan came back and say that his Tech would be able to use another fluid and as long as it didn't freeze the Pilot should be ok. I voice my concern to Dan informing him that I live in Timmins and well it was freezing when I left that morning to have the service done. Dan said not to worry it would have to be really cold to freeze. So they wait ahead and replaced the fluid, I asked for it to be written somewhere on the Sales Slip that they used something that was not the recommended liquid. I was told that everything would be all on there. So about an hour after that I was called to the Service Desk by a Lady; hadn't seen Dan around after our last talk. She asked me if I ok'd the wheel alignment on the Pilot. I told her that I did not and she said they did it. I told her I gave the green light only for the inspection not any work, she noticed that I did not agree to it and removed it which I thought was the proper thing to do. She didn't know really must I think about what had gone down with the Vehicle and to be honest I didn't want to start the whole conversion over. So she gave me that bill and well running late I wanted out of there quickly and to be frank I was in a horrible mood at this point. So after driving to the Sault, I reviewed my bill, noticed on there that it didn't indicate that another fluid was used. In fact it was like reading chicken scratch really. I had no idea what a lot of the items (numbers) on there really meant. It may as well be in Spanish. I was actually writing your dealership to say how disappointed I was, for one who drains a transmission/Diff. before checking to ensure that they have the correct items/liquid & tools to complete the job? Secondly, what happen to Dan? No, saying Hi I am done for the day or so and so will be taking care of you now (if it was an emergency I understand). Third and although it benefited me the Alignment should have never been completed without my consent, what if I was very poor and couldn't afford to pay for it and you refused to waive it? The whole situation was Avoidable, that's what I tell my Wife. It ruined both our days which sucked but we know mistakes can be make. I'd really like to have some document to cover me for my warranty. Palladino has been dealer we enjoy going to, from our Sales guy Ellis to even Dan, the poor guy had no idea what was in store for him I am sure. As Dan probably can attest I did not nor would I never ever yell or belittle someone especially in a busy place, certainly doesn't change how things are going to happen in our favor. Well reading this I hope someone takes the time and calls me, I have had a chance to reflect on the whole experience. Do I stick with Palladino, how fair is the to Ellis, Dan and everyone else that works there? Does one simply give up after a rough outting? Hope to hear from you soon Rodney & Letitia Gofenko-Lawrence 705-849-7509.